Freshcaller

Freshworks Inc

About this app

With the Freshcaller mobile app, reach out or be available to your customers even while on the go. Your phone system is in your pocket! The smartly designed features of this app help you address every call that comes your way, and solve your customers' problems then and there.

Provide timely solutions to your customers and put your best foot forward in your business's support game!

Features of our cloud-based phone system

Calls: Make and receive calls at your convenience.

Contacts: Dial saved phone contacts from within your Freshcaller app

Agent status: Set your availability by toggling between being online and offline from within the app.

Recent calls: Directly engage with your most recent callers from the list of recent calls

On-call functions: While on call, you can mute, transfer the call to another phone user, or put your call on hold to provide a clean customer experience. You can also navigate to other screens in the app while on the call.

Follow up actions Tap on an item in your call history to return the call or view the call summary, notes and play the recording.

Multiple incoming calls View all your incoming calls in queue on one single screen

Tickets: Convert your important and unresolved calls as tickets in Freshdesk.

Leads: Add your call notes and recordings to your CRM lead entry.

Benefits of Freshcaller
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.

One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.

Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.

You can try it out for a period of 21 days, for free.

Ratings and reviews

This app just does not work well. All of the features it claims to do are true, but there are some glaring omissions, like a lack of support for Bluetooth headsets, no screen time out when on a call, and various bugs such as the "end" button doesn't end a call! I tapped on a recent call by accident and ended up dialing that person's number - even though I tapped cancel/end call immediately! The call went through, and as IT, I had an embarrassing time explaining what happened and apologizing.

I do not know why they thought this should be an app. Many of their competitors are able to push calls to a cell phone without the need for a badly designed app. Being able to create a ticket, only after hanging up on a call is quite frustrating. They decided for some reason, the answer and decline buttons should be opposite of how they are for normal calls on android. It also does not turn off your phones screen while talking so accidental button presses galore.

Definite step back from previous version. Once you are on a call, you cannot see the phone number of the caller if they are saved as a cust. There are many common names which could refer to multiple people, and the phone number was a good identifier. Several times I have been on a call with a cust whilst another call is coming through. Very hard to hear the current call with ringtone playing. Cannot decline the incoming call, and it will eventually ring out, but will end the current call too.

What's new

We're always making improvements to Freshcaller so that you don't miss a thing.