Great app, gives me the ability to run my department with ease. Only exception is the filtering. I can only filter tickets with limited parameters and not by specific customers without having all the closed/resolved tickets populate as well. In order to use extensive filtering I have to stick to the desktop app.
I absolutely love love love love Freshdesk with one slight exception... It works great except that push notifications still don't work on my Galaxy S7. I have contacted Freshdesk tech support (and my cell carrier too for the record) and they were apparently unable to duplicate the problem. They tested my account and said that push notifications worked on their iPhone... Not helpful unfortunately. So as of right now I still have to open the app to check for new tickets...Super lame, but that's the only option I guess. Other than that, great app.
Easy to use I have been using this app for several weeks now and it is great. The layout is great. I like the login behind the design. I didn't have to waste time trying to figure out where things were which is a big plus in my book.
My favorite thing about using the app over using the website is that for the app you can close multiple support tickets while going around the closed ticket email that gets sent to the client
Unable to login I was using this app from last two weeks but suddenly it is not allowing me to login but yesterday I tried many times due to this my freshdesk account was locked temporarily.
Great product. Very friendly interface and reliable app. Better than most help fesk apps for the price range offered. Only four stars because there is no "New Email" button in the main menu. It will be just amazing.
We fixed the crash that happens when you open the reply screen. You can now attach files from the cloud when you're responding to tickets!
Happy holidays from Freshdesk :)
Helpdesk FDVU makes it easy to submit requirements and deviations from relevant buildings.