8.07K reviews
Content rating
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About this app

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
Updated on
Feb 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

7.89K reviews
Dee Lucas
October 8, 2023
I had happily used fresh desk for a year. I recently reached out about changing my subscription. This was there weeks ago and still no one had contacted me about resolving this. This latest update also doesn't work well. It notified me about tickets that are auto deleted It never used to do this. The notifications on the app are is empty but my cell phone died dozens of notifications that I need to clear in the app, but can't. Hopefully someone will respond to my emails now.
6 people found this review helpful
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Freshworks Inc
December 31, 2023
Hi Dee, We're sorry to hear about your experience. Please get in touch with us at support@freshdesk.com to resolve any issues and make things right
Derek Hutton
August 25, 2023
Works pretty well for the most part, but I have two issues. * We have summaries for tickets enabled on the desktop version but that doesn't show on the mobile app * Every couple of days I have to redo my notification schedule. I set it to weekdays but it changes to Wednesday-Sunday randomly. I have no idea what causes it but it's incredibly frustrating because if I forget, I don't get ticket notifications on Monday or Tuesday—our two busiest days.
6 people found this review helpful
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A Google user
January 17, 2019
The app is just ok. It has limited functionality. I manage our support team and wish there wes more flexibility in which tickets you can pull up (if I just want to see resolved tickets, for example). Also, it would be nice if you could just view solutions without having to search for a specific thing and make edits. I can't really do what I need to do from the app without these features.
5 people found this review helpful
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What's new

We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy