Maxizoo / Fressnapf

Fressnapf

About this app

Maxizoo/Fressnapf is the partner for you and your pet - right in your pocket.

The most important features in the app:
- Benefit from all Friends advantages*
- Shop online and find your favorite products
- Create an individual profile for your pet
- Exciting guides all about your pet
- Find your favorite store near you and have all the offers from your store at your fingertips

*See terms and conditions per country:
- Germany: https://www.fressnapf.de/friends/
- Austria: https://www.fressnapf.at/friends/
- France: https://www.maxizoo.fr/friends/
- Poland: https://www.maxizoo.pl/friends/
- Belgium: https://www.maxizoo.be/fr/friends/ or https://www.maxizoo.be/nl/friends/
- Switzerland: https://www.fressnapf.ch/de/friends/ or https://www.fressnapf.ch/fr/friends/

For suggestions for improvement, or if you have problems with our app, you can contact us at [e-mail].

Thank you and happy shopping!

Your Maxizoo/Fressnapf App Team

Ratings and reviews

using the app to shop for dog food, but as the expected delivery is 1-3 days and no delivery after 4 days I tried to contact them through the app & its just not possible? I filled in the webmail details & form keeps getting refused, keeps saying unknown format. I tried ringing the number in contacts and was greeted with a message that we are only available between 12am & 4pm and I rang at 9.30am what the he'll is going on with this crowd?

The app is fine for the most part but the cart just won't load at all for me. Sometimes it eventually works if I wait several minutes but usually nothing happens. That obviously makes it impossible to actually order anything, so the app is basically useless for me. It also appears to have removed everything from my cart - the number says 1 now and it used to be around 20. So now, even if I can get it to work, I will have to start looking for everything all over again.

You can't use Payback points to pay for your purchase, the function is there but just doesn't work. Navigation is overly complicated, lots of clicking and backtracking needed, not easy to use at all. It's very annoying because there are sales only available through the app, but it's a pain to use. Please improve the app or make the same rewars available through the website (check out your main competitor for a very good, easy-to-use app).

What’s new

We’ve made a few small behind-the-scenes adjustments to continuously improve the app—for you and your furry friends.