Maxizoo / Fressnapf

Fressnapf

About this app

Maxizoo/Fressnapf is the partner for you and your pet - right in your pocket.

The most important features in the app:
- Benefit from all Friends advantages*
- Shop online and find your favorite products
- Create an individual profile for your pet
- Exciting guides all about your pet
- Find your favorite store near you and have all the offers from your store at your fingertips

*See terms and conditions per country:
- Germany: https://www.fressnapf.de/friends/
- Austria: https://www.fressnapf.at/friends/
- France: https://www.maxizoo.fr/friends/
- Poland: https://www.maxizoo.pl/friends/
- Belgium: https://www.maxizoo.be/fr/friends/ or https://www.maxizoo.be/nl/friends/
- Switzerland: https://www.fressnapf.ch/de/friends/ or https://www.fressnapf.ch/fr/friends/

For suggestions for improvement, or if you have problems with our app, you can contact us at [e-mail].

Thank you and happy shopping!

Your Maxizoo/Fressnapf App Team

Ratings and reviews

A coupon that was supposed to expire at midnight was not valid anymore already at 11pm. Also, I made several attempts to use Payback points to pay, but the app would open the browser to insert Payback credentials and authorize the operation, then, instead of activating the option on the app, it would let me continue on the browser. Hence I could either get the 5% discount on the app but be unable to use Payback points OR use the points on the browser but miss the app discount. Unsatisfied.

It constantly says I have the incorrect login details even though I reset my password. Registering new account with different email doesn't work either. I changed countries so I am trying to delete my account in the country where I was initially registered. Guess what, can't do that either. Technical issues, please try again later. Very frustrating. Awful app and it's been like that for over a year now! Do something about it

The app is fine for the most part but the cart just won't load at all for me. Sometimes it eventually works if I wait several minutes but usually nothing happens. That obviously makes it impossible to actually order anything, so the app is basically useless for me. It also appears to have removed everything from my cart - the number says 1 now and it used to be around 20. So now, even if I can get it to work, I will have to start looking for everything all over again.

What’s new

We’ve made behind‑the‑scenes improvements to enhance your app experience.
Meet our new mascots!
Best from your pet-loving team.