I loved the old version. The new version is horrible. It's not as user friendly, and it's more difficult to navigate - especially if you're like me that has dyslexia. Too much white background with no definition makes it difficult to differentiate between drop downs - including the Mobile Deposit option. You need to reconsider your designer for this application.
67 people found this review helpful
Hi Mayra, we appreciate you sharing your honest feedback with us. Customer feedback is key to our improvement, and we will be sure to share it with our team. In the meantime, would you mind giving us a quick call at 877-714-4932? We'd like to connect you with a member of our Internet Banking team to hear more of your feedback and help.
The app is tied to my debit card number. When I had fraudulent charges on a card I had NEVER used, the card was frozen. So, I was locked out of the app. Frost customer service was less than adequate. They refused to send a new card, insisting I go to a physical location. Our nearest Frost Bank is an hour away. When I arrived at the bank, they stated that their debit card system was down, and they couldn't generate a new card. Do better please. Do NOT tie the app to the debit card number!!
1 person found this review helpful
I love Frost Bank and this app!Absolutely the best banking experience ever. It feels like I'm a part of the team! And actually speaking to another human instead of a recording is remarkable!
4 people found this review helpful