I was shocked when they sent me a pre-approval letter. My first thought has "I would never be approved", but I did. The app is so user friendly, making payments are a breeze and with the ability to check my credit is a touch away. Since I've had this card my credit was at 420, and now it's at 602 and climbing. Thank you Credit One.
It's ok for making payments but you have no chat option or email option. There also seems to be no customer service phone number available. They seem to want you to contact them via snail mail. Also the statements and transactions do not show up. There is a space for them but when you hit the dropdown it is blank. This app seems to need a lot more work. I have a few other bank apps and they all have everything I listed where this app does not.
I've been having trouble logging into my account & paying my bill. I'm asked several times to enter my social security number, card number, & bank account info. Only to get unable to process ur request at this time try again later. I just logged in & finally was able to make a payment on my account. That's why only 3 stars.
App keeps timing out even just from clicking make payment button...very irritating bc even the website does this and says error check back later! I think they just want to force customers to pay by express payment so they can continually make 9.95 off of us!
I like that I have easy access to my credit score.. only thing is that it doesn't seem to be up to date.. I have checked my score other ways and it's higher than what appears on this app.. but overall service is good, easy.. my thing is I wish I could set up payments ahead of time so it will deduct the amount on a set date like other credit cards I have used..
It's weird because i can sign in to my account on my WiFi, but not my cell network. Very frustrating! Was working fine at first, but not now. I hated that every time i try to log in from my phone on my cell network, it won't let me log in, but when I log in from wifi it's fine and logs in.. It so frustrating. Please fix.
* Bug fixes and enhancements
Tap and pay with your phone, get instant notifications, and lock your cards.