‎Genesys Cloud Insights

Genesys Cloud Services, Inc.

About this app

Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making.

Real-time visibility, actionable insights:
* View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues.
* Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs.
* Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best.
* Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device.
With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.

What’s new

- Adds EUSC (EU) region support.
- Fixes incorrect end time display for active alerts on the alert details screen.
- Fixes the notification language dropdown showing a stale or incorrect selection when creating a new rule.
- Fixes incorrect date and time formats in the Alerts view for non-English languages.
- Improves accessibility for queue and user card chevrons.
- Applies translation updates across locales.