Genesys Cloud Communicate

70 reviews
Content rating
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About this app

Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere.

- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.
Updated on
Jul 31, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App info and performance, and Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

68 reviews
Randy T
August 24, 2023
Outstanding! No, the app does not have the full functionality of the web services, however all I needed/wanted was the ability to send out phone calls with Genesys through my phone... Which this app does perfectly
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Nicholas Zappa
August 5, 2023
It's there any plan to add the call queue to this app? Otherwise it doesn't have much use to us.
1 person found this review helpful
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June 9, 2021
It is unforgivable that in this day and age, a major voice company like this does not have smart assistance integration. I should be able to tell my phone to contact a client or a specific phone number using your app, completely hands-free. Without that, cell phone plans are $25 a month at T-Mobile with magenta if you have more than four lines. For an enterprise solution I do not understand why anyone would use pure cloud without this.
13 people found this review helpful
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What's new

Bug fixes and functional improvements