Genesys Cloud Associate

Genesys Cloud Services, Inc.

About this app

Elevate your business communication with the Genesys Cloud™ Associate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere.

- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.

Ratings and reviews

I am not heard in calls when my phone is locked and phone rings. When other apps, like reminders, appear on the screen, the other party can no longer hear me u til I remove the reminder on my screen. It's like, if the screen is not displaying the communicate app, then my calls will not work. There isn't a way to set it up so that it overrides other apps in use. So annoying and is a disturbance to my work day.

Latest App Upade: The + sign isnt able to be pressed. The long hold on 0 doesnt work. It places just zeros. Also in the Status menu once you put yourself on the Queue the screen doesnt let you scroll all the way down to the Out Of Office option. ACW stopped showing after the update.

Lost ability to "troubleshoot" to redirect calls from desk phone to the app on my cellphone. Also a higher number of calls not ringing properly, sometimes presenting a white screen. IOS app seems to work fine but not android for me.

What’s new

• Fixed an issue where a phone number sent from another app was not always dialed