Genesys Cloud Communicate

Genesys Cloud Services, Inc.

About this app

Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere.

- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.

Ratings and reviews

I am not heard in calls when my phone is locked and phone rings. When other apps, like reminders, appear on the screen, the other party can no longer hear me u til I remove the reminder on my screen. It's like, if the screen is not displaying the communicate app, then my calls will not work. There isn't a way to set it up so that it overrides other apps in use. So annoying and is a disturbance to my work day.

Not good! Receiving calls works and I can hear the caller, but the caller doesn't even know that the call is answerd. Works as a spy app. Update, the problem on android is the lock screen and if you have o cover as I do on my S22, if yoy answer the call and close the cover, the above will happen. If you keep cover open, then all is working. This is a very bad feature in this app and should work exactly as the phones own call app, but it is not.

very poor app. many features are missing. in recorded conversation customer number is not visible, the recording cannot be downloaded or shared. in a call log on incoming call there is no "hook and direction" icon. you cannot create a contact in app, and so on...

What’s new

- Fixed a crash that could occur when answering a call on Android 15