
Michael Stoops
So far, I've signed up for the account and had them confirm my email address. When I sign in, they tell me the login is incorrect. When I attempt to recover the password, they tell me they've never heard of it. After confirming it. This product and company are a steaming pile of skit, and I say that not just because of the app. The opener won't enter programming mode so I can connect the keypad. Support second guessed me and terminated the conversation without adding anything helpful at all.
4 people found this review helpful
Overhead Door Corporation
July 18, 2022
Hello Michael,
Sorry to hear that you are having issues, but if you want help with the Aladdin Connect App setup you can call 1-855-599-4995 and that team is highly trained to assist you.

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Update: the service has gone downhill and for a while. The app doesn't communicate well with the server, server keeps timing out or says too many requests. The whole thing is supposed to be a backup and now I had to install a backup to this backup and also might get a keypad as another backup. I hope they improve their server side stuff and make the app a little more reliable.
7 people found this review helpful

Michael Kassenoff
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Wifi setup is terrible. It took over 30 minutes to get it connected. The in app back and close buttons don't work. The open close feature, if u ever get the thing connected and if the app ever sees that the device is connected, is a terrible user experience. I shouldn't have to hold to open, just a tap should do it. Aside from the delay the opener then beeps a bunch before it opens/closes. Annoying and adds to the already lengthy process of opening/closing the door. Just terrible.
5 people found this review helpful