
Kevin LaBonne
I've used this app for over 2 years and previously had no trouble with it, but in recent months, it has started crashing on open, and the info bar on the top of my phone screen blinks/goes completely white, or the wifi signal icon will be a white box/have a white box around it. I've uninstalled and re-downloaded to no avail. Crashes and bugs continue. I've been happy with this bank for a few years but this could be a sign that a change is necessary, however inconvenient. App bugs are scary stuff
10 people found this review helpful
Hi Kevin, thank you for sharing your experience. We are sorry to hear that you are experiencing difficulties and we are here to help. A Better Banking representative will be in touch. Our developers are constantly working to enhance the app experience for our members. Please always be on the lookout for future releases and updates!

Jen Knight
This app worked seamlessly for years and I relied on it for my banking needs. As of 5/13/2026 it does nothing but immediately crash upon opening. As a long-term customer, this is a major hassle and seriously disappointing. Please fix this app, this an enormous inconvenience.
2 people found this review helpful
Hello Jen, thank you for your review. For optimal security and performance, our app supports the two most recent Android OS versions (Android 14+). If your device isn’t eligible, you can securely access your account using a mobile web browser. Please feel free to contact us at (978) 632 – 2542 for assistance.

Spy Byrnes
As of yesterday, the app keeps crashing whenever I try to open it. It does not even let me log in; when I open it, it immediately crashes.
6 people found this review helpful
Hello, thank you for your review. For optimal security and performance, our app supports the two most recent Android OS versions (Android 14+). If your device isn’t eligible, you can securely access your account using a mobile web browser. Please feel free to contact us at (978) 632 – 2542 for assistance.