Restaurant Order-Taking App

GlobalFood - an Oracle company

About this app

Take online orders from your website, Facebook page or branded app, directly on your smartphone or tablet. Each order placed is instantly pushed to your device, so you can easily review and confirm it.


**Your restaurant account**

To be able to use this app you need to login with your given restaurant’s username and password. Use the credentials obtained from your local partner or get them yourself from the admin area of your restaurant account.

If you don’t have an account yet, please contact your local partner or use the developer contact details below to get connected with the nearest relevant partner.


**How it works**

After setting up your restaurant profile and online menu, place the “See Menu & Order” button on your website. This way your clients can start ordering. Each order placed is directly pushed to this app. Your device rings, notifying you that there’s a new order.

Tap on the order and you can see all its details, from client’s contact information to payment method, ordered items and special instructions.

When you accept an asap order you are required to enter how long it will take to fulfill it. Your client will be notified immediately that the order has been accepted, together with the estimated time for pickup/delivery.


**With this app you can:**

*Receive orders (pickup/delivery/dine-in) and table reservations on your smartphone or tablet;
*View client details: name, phone, email, delivery address;
*View order details: items, quantity, price, payment method, special instructions;
*Accept/Reject new orders (confirmation is then sent to your client in an email);
*Manage your orders with 3 views: all, in progress, ready;
*Mark an order as ready with a simple swipe;
*Print orders automatically or on demand, on supported thermal printers.

Ratings and reviews

If the app loses internet for more than 1 minute it does not reconnect once the internet is back online.(even if you have the app open all the time) As such all orders are missed until you restart the app only to see a flood of missed orders. This is horrendous as a team in a busy kitchen does not have time to check the app every minute to see if it lost internet briefly and needs restarting. They listen for the sound. Old app was much better than this.

Minor interface improvements over the pre-Oracle version but not much else. Still blows out your device volume when orders come in and there isn't a convenient, nuanced means to either send or copy/paste customer info to a delivery app. But I guess it's free so whatevs, right? So I'm giving one star for these reasons and because the app literally won't accept orders if it's running in the background and crashes if you try to email feedback.

The App works fine. On Android 8 smartphone, the top ribbon (shows light green) now. This was a darker green with ribbon text in white and it showed up better on the prev App ver. Also the lighter grey text in the new app makes it more difficult to read orders. A good option to ADD would be a simple CC for orders so that MORE THAN 1 person can get an online order email notice. Obviously the App can be installed on another device to accomplish this, but that could lend itself to confusion on order confirming. A simple option and useful would be a CC'd order notice to another email address so that another person could keep up with / print orders too. Overall nice job. Thank You.

What’s new

* Bug fixes and improvements