Priority Rewards & Tickets

O2 UK

About this app

Priority members get access to thousands of exclusive, nationwide shared experiences – simply for being with O2 and Virgin Media.

Jump into exclusive rewards, experiences and 48-hour ticket presales to thousands of gigs, concerts and events nationwide, all at no extra cost – only for O2 & Virgin Media customers.

Download Priority from O2 today and our members get access to:

- Rewards handpicked for you

Dive into a world packed with thousands of rewards, perks and experiences, plus top-tier entertainment, you won’t find anywhere else. See one that you like? Simply tap ‘Use Now’ to access it.

- First dibs on gig tickets

Unlock access to exclusive gigs, concerts and 48-hour ticket presales to events all over the UK through Priority Tickets.

- Introducing Blue Mondays

Our way of saying thanks, with exclusive prize drops and limited-time-only rewards every single Monday

- A chance to win iconic prizes

Check the Priority app every month for your chance to win once-in-a-lifetime prizes and experiences.

- VIP treatment at O2 venues

Priority members get in first at O2 venues nationwide. Skip queues, save on drinks, join exclusive afterparties, leave your stuff in the cloakroom for free and more.

Log in with your O2 or Virgin Media credentials and you can unlock rewards from all your favourite brands. And if you want to explore more of the app, you can use our navigation tool or scroll through the home screen for highlights. Once you’ve found the reward you want to claim, tap ‘Use Now’ to get your voucher code and follow the redemption instructions.

App Features:

- Nab a hot drink or savoury treat at Greggs for £1 each, every week

- Get up to 48-hour early access on your favourite gigs nationwide with Priority Tickets

- Get two Vue tickets for £9 every week

- Save up to £150 on holiday escapes with lastminute.com

O2 and Virgin Media customers already have access to more. Priority is where it starts.

For any issues or help using this app, please contact us on:

Facebook http://m.me/o2uk

Instagram: https://ig.me/m/o2uk

O2 Community: https://community.o2.co.uk/t5/O2-Priority/bd-p/Priority

Ratings and reviews

was able to use the app for about a year then last week I couldn't enter the Monday spin. then a few days later I got logged out and can't log in. have uninstalled the app and installed it again. have tried logging in via my number, it sends me a code but then I always get the same error messages : sorry there was a problem with your request. not a helpful prompt. so it's good to get loyalty rewards and freebies but it's more annoying when you have them then it's taken away.

Since the beginning of July I and many others are not able to log on. I just get a message saying "Sorry there was a problem. Please try again later. Raised a ticket via X, sent all screenshot, not heard anything back and still getting the same error. Tried on multiple phones, deleted and re- installed, phone on latest software as well. Very poor customer service.

It looks like something's gone wrong! That's the error message I get every time I try to do anything in the Priority app. Broken links, instructions that don't make sense and error messages. Nothing works, nothing is easy and you need an O2 jargon dictionary to make sense of half of the offers. This app confirms what I suspected, humans are getting more stupid and less competent.

What’s new

Just a quick tune-up this release: bug fixes, performance improvements, and a few behind-the-scenes updates to keep everything feeling fast and reliable. Keep updates on to stay in the loop!