Priority Rewards & Tickets

O2 UK

About this app

Priority members get access to thousands of exclusive, nationwide shared experiences – simply for being with O2 and Virgin Media.

Jump into exclusive rewards, experiences and 48-hour ticket presales to thousands of gigs, concerts and events nationwide, all at no extra cost – only for O2 & Virgin Media customers.

Download Priority from O2 today and our members get access to:

- Rewards handpicked for you

Dive into a world packed with thousands of rewards, perks and experiences, plus top-tier entertainment, you won’t find anywhere else. See one that you like? Simply tap ‘Use Now’ to access it.

- First dibs on gig tickets

Unlock access to exclusive gigs, concerts and 48-hour ticket presales to events all over the UK through Priority Tickets.

- Introducing Blue Mondays

Our way of saying thanks, with exclusive prize drops and limited-time-only rewards every single Monday

- A chance to win iconic prizes

Check the Priority app every month for your chance to win once-in-a-lifetime prizes and experiences.

- VIP treatment at O2 venues

Priority members get in first at O2 venues nationwide. Skip queues, save on drinks, join exclusive afterparties, leave your stuff in the cloakroom for free and more.

Log in with your O2 or Virgin Media credentials and you can unlock rewards from all your favourite brands. And if you want to explore more of the app, you can use our navigation tool or scroll through the home screen for highlights. Once you’ve found the reward you want to claim, tap ‘Use Now’ to get your voucher code and follow the redemption instructions.

App Features:

- Nab a hot drink or savoury treat at Greggs for £1 each, every week

- Get up to 48-hour early access on your favourite gigs nationwide with Priority Tickets

- Get two Vue tickets for £9 every week

- Save up to £150 on holiday escapes with lastminute.com

O2 and Virgin Media customers already have access to more. Priority is where it starts.

For any issues or help using this app, please contact us on:

Facebook http://m.me/o2uk

Instagram: https://ig.me/m/o2uk

O2 Community: https://community.o2.co.uk/t5/O2-Priority/bd-p/Priority

Ratings and reviews

Rubbish, has never worked consistently in all the years I've had it. I tried to buy tickets recently, clicked the link, chose the venue then clicked the link to buy tickets only to be put through to a page telling me the benefits of priority and to sign up for the app. Tried again and now just returns me to the page with all the events listed. Get through to Ticketmaster and it's just a countdown with no option to buy tickets, as I said, rubbish!

Utter garbage. Since Virgin took over the service and "rewards" have gotten noticeably worse. I recently 'lost' £10 of vouchers I'd cashed in through the Priority Rewards as they were never delivered and 3 calls to customer support haven't resolved it. Now I can't even save or claim rewards through the app. It just looks as if Virgin are phasing out this particular benefit by stealth considering the similar feedback on this app. Goodbye O2, I'll be moving to another provider.

Priority tickets for music don't work and you go in a loop between the app and Ticketmaster telling you to use the app which is what you used to get to the site in the first place. Other elements are ok but the benefits aren't as good as they used to be.

What’s new

We’ve given the app a little glow-up.
You’ll notice a refreshed look and feel across the app — same functionality you know and rely on, just with a cleaner, more modern design.
Behind the scenes, we’ve also squashed a few pesky bugs and fine-tuned performance to keep everything fast and reliable.
Keep updates on… 2026 has some exciting things in store.