Does NOT send money. Will withdraw from your checking account, and pretend like it sent money. But then, due to some "security features" it requires you to... go to the nearest store location to confirm? WTF? Oh, and it doesn't allow me to use checks ($10 fee) because my bank (B of A) doesn't have "tell-a-check." Also, converts to a random currency (Euro) which is not used in that country. If you want to use Moneygram, go to a store (any Walmart), that is fine. But NEVER use it through the app.
Useless That's my second attempt with this company. After they ask you creepy and ridiculous questions such as, did you or did you not have a baby Giraffe when you were 5, they come up with some bull to not let your transaction go through. For your own security. Because you could not remember your pet's name or you phone number from 20 years ago!!
Worst app ever Tried to make an account online. Was asked 4 security questions which 2 had nothing to do with me. App said it could not confirm my identity which is ridiculous. I called the 1800 number and they told me I can never use online services because I did not answer identity questions correctly. But I did. I'm never using money gram again.
Security codes Had to get a code to verify who I was. Not a problem. But tried 4 times and it kept saying invalid code. Person on phone was no help. After a FEW HOURS of trying I waited til morning and it finally worked. Will NEVER use them again. Supervisors couldn't help and didn't get discount for inconvenience.
Broken App. Poor Customer Service Doesn't allow input of middle initials or suffixes, like "John Q. Public, Jr." Enter "John Public" because you don't have a choice, and when the person picking up presents their ID, MGram follows corporate policy and denies the person the funds. You try to fix it in the app, and you can't. Then, you try to cancel in the app, the drop down to select the reason WHY you want to cancel is empty, and you can't finish. Then you call to fix it, and they can't and make you cancel and have to wait 3-10 business days
Totally pissed me off Bad customer service, I had to refund the money because I just want to to send more but they only gave me half of the money. Not trusty money to send. Will never ever use it again, I'd call to customer service for third time to tell about the refunded money was not correct and to make another transaction to send money, and then what??? He just dropped the call.
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