Does NOT send money. Will withdraw from your checking account, and pretend like it sent money. But then, due to some "security features" it requires you to... go to the nearest store location to confirm? WTF? Oh, and it doesn't allow me to use checks ($10 fee) because my bank (B of A) doesn't have "tell-a-check." Also, converts to a random currency (Euro) which is not used in that country. If you want to use Moneygram, go to a store (any Walmart), that is fine. But NEVER use it through the app.
This was a 5 star app at first. Now they thing they can just stop a transfer anytime they feel like it. The security department thinks they have control over your money. Yes we want our money safe but we also need it to reach who we send to. I do personal and professional business in another country and I cant get things done when they always stop the transfer. Will not use them ever again. I will be using small world for now on and the fees are cheaper and no security to stop the transaction
Worst app ever Tried to make an account online. Was asked 4 security questions which 2 had nothing to do with me. App said it could not confirm my identity which is ridiculous. I called the 1800 number and they told me I can never use online services because I did not answer identity questions correctly. But I did. I'm never using money gram again.
Useless That's my second attempt with this company. After they ask you creepy and ridiculous questions such as, did you or did you not have a baby Giraffe when you were 5, they come up with some bull to not let your transaction go through. For your own security. Because you could not remember your pet's name or you phone number from 20 years ago!!
I think you people don't really have it together. You had me stopped from sending payments when James Miller was screwing me out if money. They called you and raised suspicion on me. I wished none of it would have happened. Why can't you donate me a car mines broke and I can't get groceries or go to the doctor. My legs are crippled and my arms also other things. I'm disabled now and you could right it off on taxes as a donation to the disabled.
Broken App. Poor Customer Service Doesn't allow input of middle initials or suffixes, like "John Q. Public, Jr." Enter "John Public" because you don't have a choice, and when the person picking up presents their ID, MGram follows corporate policy and denies the person the funds. You try to fix it in the app, and you can't. Then, you try to cancel in the app, the drop down to select the reason WHY you want to cancel is empty, and you can't finish. Then you call to fix it, and they can't and make you cancel and have to wait 3-10 business days
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Additionally, we've made some bug fixes for better performance.
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