Does NOT send money. Will withdraw from your checking account, and pretend like it sent money. But then, due to some "security features" it requires you to... go to the nearest store location to confirm? WTF? Oh, and it doesn't allow me to use checks ($10 fee) because my bank (B of A) doesn't have "tell-a-check." Also, converts to a random currency (Euro) which is not used in that country. If you want to use Moneygram, go to a store (any Walmart), that is fine. But NEVER use it through the app.
This was a 5 star app at first. Now they thing they can just stop a transfer anytime they feel like it. The security department thinks they have control over your money. Yes we want our money safe but we also need it to reach who we send to. I do personal and professional business in another country and I cant get things done when they always stop the transfer. Will not use them ever again. I will be using small world for now on and the fees are cheaper and no security to stop the transaction
Security codes Had to get a code to verify who I was. Not a problem. But tried 4 times and it kept saying invalid code. Person on phone was no help. After a FEW HOURS of trying I waited til morning and it finally worked. Will NEVER use them again. Supervisors couldn't help and didn't get discount for inconvenience.
Poor customer service Got Locked out after 2 tries, which was strange, called customer service, they told me I tried multiple times, got me scarred. Asked/insisted speak to supervisor or manager they refused. How do I ensure that my account is closed. And Information is not stored for future miss use?
Their customer service sucks wanted to call and get help with a existing account. I type in my email say not correct password I submit my email to get a reset and it says my email doesnt exist. I call to get help with it and keep getting disconnected. And it won't let me me send money as a guest anymore either
Bogus This people have no clue what they are doing, horrible customer care and terrible service. I wonder how they haven't lost all their businesses. Absolutely waste of time with no explanation. When customer center personnel says bla bla bla, they are sorry they don't know why what happened, happened? Then I wonder why they are customer service in the first place with no information.
Now you can view your MoneyGram Plus information from your MoneyGram My Account! Simply log in with your username and password.
Additionally, we've made some bug fixes for better performance.
Money Transfers around the World from the US - Send Money Globally with WU
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