FALSE advertising is what remitly is good at doing. Let me put it this way... They tell express transfer in 5 minutes...but then they put it under review for 9 hours and finally cancel the transaction due to unknown reasons.... It was my first experience and hence I started with small amount..but with this experience I can not trust them with large amounts of money transfer... I have even suggested my friends not to try Remitly and they thank me now for it!! Try Xoom instead... Much better...
It keeps on updating transaction time. I have been told for the 1st time transaction it would express and funds will be transferred in 4 business hours. It has been 2 complete business days and funds not yet transferred, when I called up to customer service they told their customer partner was not responding, but that is not our problem. No wonder if they say funds will be transferred in hours and it takes days to finish.
Remitly Sucks in meeting the time promised. I used it 3 times. First time my transaction went into pending for document review. Remitly shows me a message that documents will be reviewed with an hour. which actually too 3 days. The other 2 transaction were also delayed by 2 days and 4 days respectively from the time mentioned on the receipt. Contacted the customer support multiple times. Nothing happened. please don't use this app if you want to transfer money for some urgent need. they will make a false promise on time and will not care about it. Contacting customer support is useless- they simple don't care.
Very very poor system and information for registration... if you using first time then before sending money send them passport copy and address proof, then call them and verify with them after that try to send money otherwise you will be crying like me and other below, my money suppose to reach at 5 june, also receiver received text that money will be in account on 5 june but actually reached on 12 june, 7 days late... if you will not contact them and chase them then they dont care. Customer advisor are good but system is look like not good.
Its very convenient to use, most of the time the funds are being sent instantly. There were just a couple times when I had to wait for over 6 hours for the funds to arrived.
They suck in keeping their timeline, sometimes, they delay by more than a week. They just say, they are waiting for a response from their partner bank, whom they can contact only through email and they won't give details about their partner bank as well. So, it is impossible for you to do anything other than just endure the delay. Horrible system!
Bug fixes and security improvements
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