Horrible!!! All I needed is one transfer to really know it is not worth it. Before I completed the transfer I called customer service and had someone walk me through on how to complete the transfer to Mexico. I then ask if adding the city and state is important, the rep follows by saying it is not nedded as long as I select Mexico as the country. The recepient attempted to pick up the money and was told that the city and State was needed. I then call cust. Service back and was told it waz fixed. The recepient attempts again and it is still wrong!!! I then call the fourth time and was told that the SYSTEM was not allowing any changes and the transfer would have to be cancelled. Was placed on hold for 10 minutes and then the fourth rep comes on the line to tell me it was cancelled and the money would be back in 3-4 buss days!!!!!! I escalate the call and the "MANAGER" offers me to resend with other funds again and ill get a 50% discount on the fees!!! ($4.99 fee)!!!!!!!! Horrible!!!!!!!!!! NEVER AGAIN!!!!
Had to open 4 different accounts because they kept locking them as soon as I tried to send money.. As much as I hate Walmart id rather go there to send money and only pay 1.00 fee to send it. Screw you western union.. And don't tell me to call because I called as well and they still wouldn't send my money. My fiance even tried to use his card from a completely different bank and it wouldn't go through. Never again will I go through western Union.
Western Union Fantastic! It took me less than 2 minutes using this app to send money for something that, when I do it in my PC, at times takes me 15 to 30 minutes.
The app has issues. EVERY time i try to login it always says wrong password and i have to go through changing it. I change it to the exact same password then it works. This is a big inconvenience.
I hated this app because when I entered my address with commas while doing registration it accepted fine.but when I tried to transfer money it says we don't accept comma and for God's sake I am unable to edit that as well. Every time I need enter billing address again and again.this is really frustrating. Don't give advice saying that change your address in profile.
I have yet to successfully send money using this app. Why have an app when you just want to take my personal info and then send me to an agent? To top it off WU admits that it is not by my fault that the transaction does not go through, but they won't tell my why they won't allow the transaction. The app is useless.
Thanks for your feedback. We've listened and made improvements to the WU(R) app.
• Bug fixes
Send money, pay bills, and reload prepaid phones around the world in seconds.