GreatCall Link


GreatCall Link keeps you informed about the health and safety of senior family members that have a GreatCall device, right on your Android smartphone. Keep up-to-date when you want without disturbing them – helping them stay healthy, safe and independent.

When Link is connected with a Jitterbug Flip, Jitterbug Smart or the Lively Mobile medical alert device you will:
• Receive alerts when an emergency call is made to 5Star until the call has been resolved.
• Know the battery level status of a connected GreatCall device.
• See a list of “zone” locations recently visited.
• Get a current map location of the device.
• Weekly summaries of device activities based your family member’s actions and behaviors.

When Link is paired with Lively Wearable you will:
• Receive alerts when an emergency call is made to 5Star until the call has been resolved.
• Know the battery level status of the connected device.
• See completed daily health and fitness challenges.
• Send activity likes and encouragements to your connected family member’s Lively Wearable app.

The GreatCall Link app on your smartphone and a GreatCall Link-enabled device work together to keep the whole family connected, informed and independent. Tap the top right refresh button within the app to receive the latest information about the user’s device.

Check Power Status and Battery Level:
Open the GreatCall Link app your smartphone and know immediately if the user’s device (Jitterbug Phone, Lively Mobile Medical Alert or Lively Wearable) is on, off, or charging. No more wondering if it needs to be charged or if the battery needs replacing. You’ll even get an alert when the battery reaches critical level, so you can remind them to recharge or replace the battery and remain connected to help.

Receive Emergency Alerts:
Be in the know. Link will send you notifications for selected actions including when 5Star is utilized, allowing you to make decisions quickly and follow up without delay. Each notification will identify the reason 5Star was contacted and will update you ever 30 seconds until the call has been resolved.

Retrieve Location:
It’s all about location. When GPS location is on, both you and first responders can see the connected device’s location on a map. In an emergency, this information can save crucial minutes and seconds. Use your smartphone navigation system to get directions to the connected device’s location without having to call. To maximize the battery performance of the user's device, location information is only updated once every 20 minutes by design. However, the latest location of the device can be retrieved at any time by tapping the "Update Location" button while viewing the map.

Check Activities:
Make sure routines are normal. For the Jitterbug Flip, Jitterbug Smart and Lively Mobile, based on information in the Personal Profile, it’s easy to see if appointments are being kept or if there is a change in daily activity. For the Lively Wearable, you can see if the device user has completed their daily health and fitness challenges.

Send Likes and Encouragement:
For the Lively Wearable device user, you can send encouragements and likes for their daily fitness challenges.
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What's New

The app release is to support android pie notifications requirements
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Additional Information

May 28, 2019
Current Version
Requires Android
4.4 and up
Content Rating
Offered By
10935 Vista Sorrento Pkwy, Suite 200 San Diego, CA 92130
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