Lively Link

Best Buy Health, Inc

About this app

Lively Link, a free app, keeps you informed about the health and safety of loved ones who are subscribed to lively Health and Safety Services.

Link can provide peace of mind by sharing timely updates about your loved one. You can check in with them when you want, from anywhere, without disturbing them – helping them maintain the independent life they love.

Exclusive features help them stay independent and you feel reassured
Once you accept the invite from your loved one and successfully set up Link, you’re able to access the following features:

Receive Emergency Alerts
Link will send you notifications for selected actions including when Urgent Response is utilized, allowing you to make decisions quickly and follow up without delay.

Retrieve Location
When the locator permissions are on you will see your loved one’s location on a map and receive updates if they change location. These general updates happen approximately every 20 minutes.
In an emergency, First Responders get location updates every 30 seconds.

Check Activities
Based on information in the Personal Profile, see if appointments are being kept and receive other reports about their activities.

Check Device Status
Get peace of mind knowing your loved one always has access to a professional in the event of an emergency. Link will let you know the device Battery Status. You’ll also be notified when the battery is low so you can remind them to recharge or replace the battery and stay connected.

Get Articles to Help You Support Your Loved One
Resource center featuring helpful articles, advice and tips for seniors and their loved ones.

Personalization
The Link team cares that the app is tailored to you. That’s why there are settings allowing you to choose which notifications you receive, add a picture of your loved one and even save their phone number – so you can call them directly from the app.

Technical Help
Find answers to common questions in our FAQs. For additional assistance, tap ‘Contact Us’ from Link or call [phone].

Ratings and reviews

The worst app ever. It is never accurate and takes forever to refresh. Check out the other complaints, all the answers from the company are the same...contact us. I did and got no satisfaction. The device's battery only lasts about 3 months then spends more time in the charger than on my mom who is 91. On top of that the price keeps going up so even that isnt worth it anymore. We've been customers for 6 years. Looking for something better.

Map works, but location updates do not. Continues to show duplicates of every update, and the updates are completely wrong. Indicating that the loved one is home, multiple times a day, when they are, in fact, miles away from their home address, and haven't been at that address for days. Those updates are the purpose for having this device, and they are completely useless.

Worked well at first, but keeps getting errors. I'm my morher's guardian, so this app would be extremely useful if it worked like it's supposed to. I'm also the primary emergency contact in her account, but the app has never let me do any of the advanced features because it says I don't have permission from the account holder. Called GreatCall and they said everything was set up in the account correctly, just uninstall and reinstall. That didn't do a thing. Still constant error notifications.

What’s new

Bug Fixes