Lively

Best Buy Health, Inc

About this app

The Lively App on your Android smartphone gives you access to Lively® Services to help you feel connected, safe and independent
In an emergency big or small, use the Urgent Response widget to be connected to a certified Agent who can get you the help you need. Agents are highly trained in assisting you through situations where you may feel unsafe, aren’t sure who to call for help, or if you are experiencing a medical emergency. Agents will work with you, contact your family or friends if desired and can stay on the line with you until help arrives.

The Lively App also gives you access to:
Ask Lively: 100% U.S.-based operators
Nurse On-Call: Medical advice, prescription refills and more
Care Advocate: Well-being support and care planning
Lively Rides: Ride scheduling without having to download another app

The Lively App requires an active Lively Service subscription. Already a member? Simply download the app and sign in using your cell phone number. New to Lively? Give us a call and we can tell you about our services, help you activate a new account or just assist with general set up.

- Call 1-866-376-3397
OR
- Visit us online at shop.lively.com


LEGAL DISCLAIMERS:
See shop.lively.com for current pricing and shop.lively.com/billing for descriptions of fees. Monthly fees are subject to change. Not all services are available on all plans. Urgent Response and 911 calls can be made only when cellular service is available. Coverage is not available everywhere. Urgent Response tracks an approx. location of phone when phone is turned on and connected to the network. Lively does not guarantee an exact location. Urgent Response is not a substitute for 911. Lively is not a healthcare provider. For customers subscribed to Preferred and Premium Lively Services plans, the app uses the PROCESS_OUTGOING_CALLS permission to notify our agents and the users caregiver when a user calls 911 or Urgent Response, ensuring the user's care network is informed during a possible life safety event. Nurse On-Call is not a substitute for dialing 911. Emergencies will be transferred to a 911 call center, or members may be directed to call 911. See terms for details. Care Advocates cannot provide legal,􀇛financial, or medical advice. For certain areas of expertise, your Care Advocate may use third party resources to connect you with professionals in specialized practices that can address your questions and concerns. Lively is not responsible for any acts or omissions, including negligence, by the third parties or such professionals. For more information regarding the Care Advocate service, please visit lively.com/support. Rides are arranged through the Lyft Platform. Fares are applied to your monthly Lively bill. Lively is not liable for any act or omission, including negligence, by Lyft or its drivers. Urgent Response and Ask Lively's Operator Services are available 24/7. For Customer Service and Care Advocate business hours see shop.lively.com/billing. Lively is a trademark of Best Buy Health, Inc. ©2026 Best Buy. All rights reserved.

Ratings and reviews

Things have been fine up until recently. For some reason my device disconnected from the app. Restarted the phone and app, updated the app, removed wearable device, attempted to reconnect the device several times with no luck. Attempted to call customer support several times, but after I make my selections nothing happens. No wait music, no ringing, nothing. If customer support is only available at certain times, I have not come across any sort hours or time table.

This app is only for cell phones that are provided by great call. If you to try to use it with any other Android phone it will send you notifications that your account needs urgent attention even though there is nothing wrong with your account. This app in the Play store should be labeled clearly that it is only for the lively great call cell phones. It took me hours and hours working with customer service to finally figure this out. Nuts! Tech support at Lively should read these reviews. Each time you call support you get a different person and they CANNOT CONNECT YOU with the previous person so you have to start all over again. Finally got a really good agent who discovered the above information. Laborious, time consuming, frustrating process.

Installed and uninstalled 3 times. App will not load. Looking at the reviews, this is a common issue. Best Buy has the Qeek Squad. Why hasn't this issue been resolved? From what I can tell, all the negative reviews receive the sane formatted response. You are aware of the issue, so fix it! It's that simple! I don't need to contact you about what the issue is, so don't send your normal formatted response stating this. You have been made aware of this annoying issue time and time again. Fix it!

What’s new

Welcome to the new Lively app, designed to make it easier than ever to access and learn about the services included in your Lively subscription.

This update includes:
- Simplified navigation and a more personalized experience to help you easily find your Lively Services
- A new Urgent Response widget, so help is always just a tap away from your home screen
- Behind‑the‑scenes improvements that enhance stability, speed, and overall reliability