
Eric Dutch
- Flag inappropriate
- Show review history
Member text verification didn't work after five different attempts. Uninstalled and reported to the consumer authorities. The scratchie promotion being inaccessible. Update: no I'm not helping you fix your app for you. Just work it out, and don't sell promos that (used to lure customers) fail to work.
1 person found this review helpful
Mad Mex Fresh Mexican Grill Pty Ltd
January 5, 2026
Hola Eric, we’re sorry to hear about this experience and understand how frustrating that would be. That’s not the experience we want for our members. Please reach out via our Contact Us page so we can look into the verification issue further.

Brendan Cockman
Tried to sign up, it doesn't send a mobile verification code. hitting resend doesn't do anything. Hitting sign up button also doesn't do anything, no errors or feedback at all.
2 people found this review helpful

Noor Dimachk
- Flag inappropriate
- Show review history
They decided to update the app, log me out and now it needs a phone number to login and I cant create an account because I already have one on my email address lol Edit: Tried again in Dec 2025 and still broken LOL
3 people found this review helpful
Mad Mex Fresh Mexican Grill Pty Ltd
December 3, 2025
Hola Noor, thanks for flagging this. Our new App, launched late last year, now uses a mobile number for login. Please feel free to share a few more details at madmex.com.au/contact-us. We'd love to help get this sorted for you!