
Baiye George
SCAM!!! Provided all documents required to create an account. Put money in the account, tried to make a transfer, they blocked the transfer, and suspended my account while demanding for a copy of the receiver's ID, I asked the receiver to scan and send their ID which I then sent the scanned copy to them as requested, they refused requesting for a picture of the receiver's ID, never have I seen such . Account currently suspended for no apparent reason.
1 person found this review helpful
Hi. We are genuinely sorry for the inconvenience you have faced. Please know that account reviews are part of our regulatory obligations, and we appreciate the time you took to provide the requested documents. You are welcome to reach out to our Support Team via https://myguava.com, so we can look into your case more specifically.

Amir Parhiz
AVOID THIS APP – POSSIBLE SCAM! I opened an account after they approached me, then they offered a business account. I uploaded multiple valid proof of address documents, including a bank statement, electricity bill, and my driving license. They kept asking for more, then suddenly closed my personal account without reason—before I even used it! They took my sensitive documents and refused to explain. I’ll be reporting them to the FCA. Don’t waste your time!
40 people found this review helpful
Guavapay LTD
February 14, 2025
We are very sorry to hear about your experience. We take account security and compliance very seriously, which sometimes requires additional verification steps to meet regulatory requirements. Please reach out to our support team via https://myguava.com, and we would love the opportunity to look into this further.

Adugnaw Lake
I have never seen an app that closes account without reason and when I contacted them multiple times their answer is the same "under review". It has been blocked for more than 3 months, still didn't hear anything from them. My money is still there, I asked to refund my money, no response. I didn't know this App is a scam. We need to report to Google to close this App.
27 people found this review helpful
Guavapay LTD
December 28, 2024
We are truly sorry to know about the frustration you are experiencing with your account. If you have already contacted our support team, please rest assured that they are diligently working on your case. For any updates or further assistance, we kindly encourage you to continue communicating with them.