
Enquiring Minds
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So much has happened with Helium and Mobile over the past year it is hard to keep track of. Big picture: happy we are back on HNT together, all will swell in time as one. Short term: hotspots are still viewable in moken explorer but the app is currently bricked, shows no rewards or traffic for going on two weeks now since the last update.

Victorious
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Nice update.... part 2. Today was the 2nd time, the app updates, and now I cannot re connect to my account. The first time, I ended up reinstalling the app and having to reinstall my certificate. This took days to eventually figure out, and no one from support has responded to my inquiry to this day. When the app works I have no real complaints, but these lockouts feel like a rug at times.
4 people found this review helpful
Nova Labs, Inc
March 8, 2024
Victorious, it would be super helpful if you could provide more feedback, only two stars is concerning :)
Update: thank you, Victorious for a more detailed response. If this happens again, please reach dedicated support for Helium Mobile Hotspots: https://hardware.hellohelium.com/en/articles/8881939-how-do-i-open-a-ticket

Tornado Aftermath
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In a previous review I bemoaned the lack of a "reboot" tool in the management menu, and gave the app a 2 star rating because of the obvious oversight; but today when I logged in I was greeted with one! Kudos to the devs for listening to their customers and implementing suggested features. The app is turning into a well-rounded and useful tool for the remote management of hotspots. 5 stars for improvement.
12 people found this review helpful
Nova Labs, Inc
March 7, 2024
Thank you for the feedback! It helps us prioritize the development of the features.