
D Guy
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Nice update.... part 2. Today was the 2nd time, the app updates, and now I cannot re connect to my account. The first time, I ended up reinstalling the app and having to reinstall my certificate. This took days to eventually figure out, and no one from support has responded to my inquiry to this day. When the app works I have no real complaints, but these lockouts feel like a rug at times.
11 people found this review helpful
Nova Labs, Inc
March 8, 2024
Victorious, it would be super helpful if you could provide more feedback, only two stars is concerning :)
Update: thank you, Victorious for a more detailed response. If this happens again, please reach dedicated support for Helium Mobile Hotspots: https://hardware.hellohelium.com/en/articles/8881939-how-do-i-open-a-ticket

Casey
Fails onboarding hotspots every single time. Gets stuck on "waiting for hotspot" page and never connects, hotspot WiFi is inaccessible so you can't manually connect. Previous version works perfectly, this released severely messed up my deployment schedule.