The app itself is easy to use and works well for the most part. The three star rating has more to do with the fact the the almost nightly system maintenance doesn't allow for me to use my card or see my current balance and recent activity for several hours. They say that the maintenance doesn't affect debit card use but that's not true. I've had multiple occasions where my card was declined, even though I had funds available, because of that maintenance.
The fact this app has such a high average rating is proof this market is rigged. This app sucks. The fingerprint authentication hardly ever works. Customers bank hates their customers and you can tell in the way they have a complete lack of customer service. This is one of the most frustrating services I have ever had the displeasure of using. The app is annoying is sucks and this bank is the worst. The fingerprint feature to log in only works half of the time If you school uses this for disbursements I feel sorry for you. T
Features do not work. The app will not let me deposit a check. It constantly says, "business limit exceeded." This bank is useless if you are no longer a student. I can't deposit so it is a bank that will not be worth 5.95 a month for. For a bank that is completely online, you would expect that their mobile app to actually work.
The app is lacking a bit. I cannot check the status of a refund on my phone. The app says to use the website and the website says to download the app. I can always check on my computer or tablet but when I am on the go I would like to have access to it on here.
Love! Only thing i would really like is when u look at your recent transactions, id like to see not just the amount debited or deposited, but what the new total is as well. But, i can still keep track of things very well!
Horrible. They are always doing something so you cant use your card. Never turn your card off on the app it might not be able to be switched on when needed.
Thanks for being a BankMobile Vibe customer! Based on your feedback, we:
-Added a "Forgot Password" feature
-Applied bug fixes and other performance improvements
Mobile banking made easy with HAPO Community Credit Union's FREE mobile app!