I would have given this app 5 stars if the mobile deposit featured worked. It's extremely frustrating and inconvenient to have to cash a check for $3 and then pay another $4.95 to deposit money into my account when I am supossed to have a working deposit feature. They might as well take that section off of the app until they fix it for everyone.
App was good while @ CTU; however, when entered graduate school it's not acknowledged & fees are charged but there's no way to continue showing student status even though it is relevant. Like the card & ease of use but don't like the discriminatory practice that disregards student status currently...it costs me to have the card. May have to take my grad funds elsewhere
I just wanted to check my balance. I go into the app and it says it's not compatible or something and I have to update. Ok. Whatever. Won't let me do anything so I have no choice. So I update and now I open the app and it doesn't even display the log in stuff. What the hell?!?! If this is the way it's gonna be I want the Higher One people back!
Helpful but could use some improvement. The app and website are both in need of more ways to contact support. And I know it has nothing to do with the app but having support people that are obviously not in America and are only capable of reading from a script is horrible. Some type of chat interface would be a huge improvement especially if it were with support people in America that knew about banking.
The app has a great breakdown of all transactions and allows me to budget accordingly. All that said, I can't seem to find a way to see any other budgeting tools. I don't use this account to transfer money to different accounts or pay bills, so I feel some of the features go unused.
I have yet to use all of the features within this app due to constant app maintenance. Even checking my account balance has been an issue for 48 hours. Ridiculous. If I can't constantly keep track of my money I can not keep faith in the product.
Thanks for being a BankMobile Vibe customer! Based your feedback, we:
-Improved the customer experience for check deposits
-Applied bug fixes and other performance improvements