
Ravindu Prabhasha Balasooriya
Cannot proceed to 'Next' when the last month closing balance or Total Outstanding payment radio buttons are selected. The 'Next' button is disabled. The only usable selection is the 'Minimum Payment' option, and If I want to pay the full outstanding, I have to enter the custom amount in that Minimum payment field.
1 person found this review helpful
Hatton National Bank
March 4, 2026
Hi, thank you for bringing this to our attention. We’re sorry for the inconvenience caused. The issue you’re facing with the payment options, and the ‘Next’ button will be checked by our team.
To help us look into this faster, please share a screenshot and brief details with us at hnbconnect@hnb.lk.

Ishaaq Ahmed
The app is quite good in all the aspects. It's not laggy (on a flagship phone). It has all the features needed in a banking app (and more). But the ONE thing that's lacking is the ePassbook feature. You CANNOT SEE THE Description of the ePassbook. Theres just not enough space. Development team – Introduce a way to turn the app into landscape mode to access the ePassbook feature.
1 person found this review helpful

Hasitha Samarakoon
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When I'm doing a transaction, I always have to type the OTP code. Autofill is not working with your app. Some other banking apps can automatically paste the code without typing. Can you improve this feature? It's so annoying to always type the code manually. update : otp countdown needs to be stopped. there is no point to include 20 second countdown timer to enter the otp.
5 people found this review helpful
Hatton National Bank
March 4, 2026
Hi, thank you for your feedback. We understand the inconvenience with OTP autofill and the 20‑second countdown. Your suggestions have been shared with our technical team for improvement.
For further support, please reach us at hnbconnect@hnb.lk.