
Jan De Paepe
- Flag inappropriate
- Show review history
Worked fine in one country, but another country caused issues, the issue wasn't due to coverage. The sim provided didn't allow 4G, only 2G and as a result the data sim was pretty useless. On Reddit issues pointed to the Thailand Cambodia conflict, and the provider used didn't provide 4G any longer. In any case,I went back to Hubby and although it took long, got a refund. The refund was received after this review so I updated this review afterwards and upgraded the rating.
3 people found this review helpful
Hubby to go
January 14, 2026
We’re sorry to hear part of your trip was impacted by limited connectivity, as coverage can vary by location. We understand how frustrating the refund delay was, and it has now been processed. We’re improving our handling and communication to prevent this going forward.
If you have any questions, our support team is here to help.

Abs Sim
I received 2 GB of free credit through Auntbetty. Set up was easy and it works great. However, I couldn't add more credit by using a credit card.
4 people found this review helpful
Thanks for your feedback! We’re glad to hear the setup was easy and that the free 2 GB worked well for you. We’re sorry you had trouble adding more credit with your card. Please feel free to contact our support team, we’ll be happy to help you get it sorted quickly.

Maya Mendiratta
I haven't used the esim yet but the support I received through the help/live chat function was exceptional, even though I was using a free esim that I got with a flight purchase.
2 people found this review helpful
Hubby to go
January 18, 2026
Thank you for your kind feedback! We're happy to hear you had a great support experience. We strive to offer the same level of care to all travelers, and we're always here if you need help. Safe travels!