It could be, most people are able to connect just fine, or if they get in touch I explain to them. Do you think adding some text to explain the VNC address should be as seen on the server side will help when VNC over SSH is selected?
v5.3.5 - Improved icon resolution v5.3.4 - New app banner for Android TV - Fix for toolbar position not restored v5.3.3 - Back button disconnects on Android TV - Show default settings icon on Android TV - New show keyboard icon and function for Android TV v5.3.2 - Easier navigation for Android TV v5.2.9 - Touch input workaround for Android 6 and older v5.2.5 - Bugfix for visual artifacts when moving pointer or panning - Removal of non-functional Color Mode menu item while connected - Significan