
Jon Chantry
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The fax service itself works great. If you ever need to cancel your subscription, it's impossible to do through the app; the cancel confirmation is behind the Back and Menu buttons on a smartphone. Edit: After thinking about it, I've updated my rating. Again, the fax system works great. If I ever have a need to fax documents again, eFax is the service I will turn to. However, imo, it should be just as easy to cancel as it is to subscribe to the service. It is a BIG turn off, if it isn't.
8 people found this review helpful
Consensus Cloud Solutions LLC
November 16, 2025
Thank you for your feedback, and we apologize for the inconvenience. You can cancel your subscription through the eFax portal, or by chat, phone, or email. We appreciate your comments and will continue working to make the process easier. ^ MQ

Kadie Williams
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I wouldn't trust any app that tries to pressure you into paying for something they promoted as "free." Especially when they're charging monthly fees and offer complicated cancelation procedures for something I'm only going to use maybe once every year. Sadly enough, that is exactly what this app does, and I do not appreciate anything that wastes my time trying to make quick cash off of me.
120 people found this review helpful
Consensus Cloud Solutions LLC
October 7, 2021
This is not the impression that we wish you to have Katsu-Dimensions. We do offer a limited 14-day Free trial via website sign up and you may cancel anytime via website cancellation or by contacting our 24/7 Phone or Chat support. Should you require further assistance, please message us at socialsupport@efax.com and we would be happy to assist! ^RA

Mrs Walker
It worked fine during the $5 trial. Once I paid for full membership, I was no longer able to send a fax. (yes, I have contacted support, cleared cache, used other browser, tried it in the app, multiple devices, even changed the password in case the saved one was wrong. "nothing worked.") Once I "uninstalled the app, and reinstalled it, I could fax. *I do NOT want to have un & reinstall before each use. Still nothing from browsers: Chrome, or DuckDuckGo. And no thank you, I will NOT use IE.
28 people found this review helpful
Consensus Cloud Solutions LLC
February 19, 2024
Hello M Walker. We would be happy to review your account. Please feel free to message us at socialsupport@efax.com with your account details and we would be happy to assist! ^MS.