
Jon Chantry
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The fax service itself works great. If you ever need to cancel your subscription, it's impossible to do through the app; the cancel confirmation is behind the Back and Menu buttons on a smartphone. Edit: After thinking about it, I've updated my rating. Again, the fax system works great. If I ever have a need to fax documents again, eFax is the service I will turn to. However, imo, it should be just as easy to cancel as it is to subscribe to the service. It is a BIG turn off, if it isn't.
6 people found this review helpful
j2 Cloud
November 16, 2025
Thank you for your feedback, and we apologize for the inconvenience. You can cancel your subscription through the eFax portal, or by chat, phone, or email. We appreciate your comments and will continue working to make the process easier. ^ MQ

A Google user
Automatic Billing, No Refunds! I was quite satisfied with this service at first. Free intro and the offer of a free month after. The service works; the 3 faxes I sent went through perfectly fine. But then I forgot about it. After 3 unused months (@$16.95 ea.), I remembered and wanted to cancel. They'd already charged me, so I asked to discontinue the auto billing instead of just ending the service. That is impossible. And they wouldn't provide a refund. Expensive & Dishonest. It's a Scam!!
248 people found this review helpful
This is not the impression we would like you to have! We would like to look into this with you further, if you can send an email with the details to socialsupport@efax.com ^DH

A Google user
The free phone number that you are given doesn't work properly for some reason. In fact, after signing into the app, you ate given a free number, but if you go the "register" email that you are sent, it immediately tells you to choose a new number. A note to the developer: I believe that there is an issue with the temporary fax numbers provided and it is causing the endless send issue that many are complaining about. If it is intentional, then I don't think it's ethical to force people to pay.
24 people found this review helpful
Thank you for your feedback. Please message us at socialsupport@efax.com so we may look into this matter further to ensure your number is working. You will need to include the Country code of 1 when sending out or having someone send to you. When you log into the App or website, you need to ensure that your email address is registered to send.