vel’OH! official

JCDecaux SA

About this app

Download the “vel’OH! official” app and access nearly 1,000 shared bikes and 97 docking stations. Use our bike-sharing system to explore like never before!

Bike-sharing has never been so easy

Open the app and activate your location services to find the closest docking station with available bikes.

When you arrive close to the station, press “Unlock a vel’OH!” and choose your vel’OH! from the list of available bikes there.

At the end of your ride, a notification will be sent to your mobile confirming the safe return of the bike to a docking station and you will be able to share your experience with a community of active users.

Flexible options: annual, daily or three-day rentals

The “vel’OH! official” app can be tailored to your needs: just select the option that is best suited to your lifestyle. The first thirty minutes of every ride are free. Bank card payments are secure.

Access the service as a group

You can borrow up to five bikes at the same time with the “vel’OH! official” app. Spread the word! Whether you have an annual pass or not, you can purchase up to five additional short-term passes in just one click.

Collect points

Use the app to actively contribute to the good operation and improvement of the service by giving feedback on your bike at the end of each ride, or by flagging a defect to the technical service.

Latest news about vel’OH!

Stay abreast of the most recent vel’OH! service developments: novelties, temporary station closures, tips... everything you need to know for an even more user-friendly and fun experience!

Telephone support

Access the history of your rides and passes, and contact our support team easily – by phone (in English and French) or via the app.

Ratings and reviews

Nice initiative, but the app is mediocre. Sometimes the app thinks you got a bike when it's still locked. I had an issue once where it showed an error that I have to buy a subscription first, even though I have the yearly subscription active (and shown in the app). Also, for some reason, you can only rate the ride / bike immediately after, no option to do so via history (my journeys page). Support is fine, but closed outside work hours, which is arguably the most important time.

Works OK. Not a super great UI (and terrible sign-in system). Actual bikes are a bit of a disaster. Which is sad because the model and infrastructure are great! A bit more maintenance and the system would be so much better... still, the value remains good despite that.

It's cheap and you know why when you start using it. Twice in a row, it told me that that I can't renew a subscribtion but didn't let me do it or that I have "user limit exceeded" which made me late to where I had to go several time. No response from customer service whatsoever. If you are not in a hurry you can try it, if you have someone waiting for you, don't take the risk

What’s new

We are regularly updating the app to improve your experience. This new version improves stability and display of bike availability data on the map