Klara – Patient communication

ModMed

About this app

Thousands of healthcare teams across more than 40 specialties connect with and care for their patients using Klara’s secure messaging and telemedicine solution because it’s convenient and accessible to patients with no login, password, or download required—ever. With Klara, practices grow by providing patients with the convenient experience they demand while making their operations more efficient.

Customer support is available in-app or by email at [e-mail].

FOR PROVIDERS
(Patients, see below)

With Klara, you can:
1. Provide your patients with excellent care no matter where they are through secure messaging and video visits
2. Communicate directly with patients, team members, and external providers
3. Whatever you’re sending — messages, documents, photos, or eForms — it’s all secure and HIPAA-compliant
4. Respond to texts, voicemails, website messages in one central place
5. Assign messages to your colleagues for quick responses
6. Send online forms for patients to fill out digitally
7. Automate routine patient outreach to patients before and after their appointments, including reminders, pre-visit instructions, post-visit follow-up, etc.
8. And more!

You need a Klara account to use this app. Sign up for a free demo on our website.


FOR PATIENTS
Download the Klara app to connect with your doctor and other healthcare providers over secure messaging and video visits. You can also access Klara by going to patient.klara.com and entering your mobile phone number.

Your healthcare provider must use Klara for you to use this app. If they’re not already using Klara, ask them to sign up today!

Ratings and reviews

This app is awful. There's so many verification steps you have to go through every single time you open it, no matter what. Closed it for 2 seconds? Do it again. Put "remember device for 30 days?" Nuh uh, do it again. Super annoying and frustrating. I can view files sent from my provider but can't download them or open in browser. PC page doesn't work either so I have to ask the provider to email me. Been crashing constantly trying to send any pictures so I have to send them on PC, IF IT LOADS.

I can't even access the app-- requires Biometrics (face/finger ID) which I don't have set up for various reasons. I'm not sure why you can't just enter a personally chosen pin code (4-6 digits) to log in; especially given that it still requires you to put in your phone in order to receive a text with a code. I'm all for MFA but requiring a Biometrics (face or fingerprint) is a hard pass when you have medical issues involving both!

Too many verification steps. Biometric login, enter phone number, get verification code, enter email, get verification code, enter my birthdate, enter my kid's birthdate. And every time you close the app or even switch away from it to another thing temporarily, you have to go through it all again. It'll offer for you to stay logged in for the time being, but it doesn't do anything and you still have to go through all the steps.

What’s new

Updating the app to be compatible with upcoming Klara changes.