Klara – Patient communication

ModMed

About this app

Thousands of healthcare teams across more than 40 specialties connect with and care for their patients using Klara’s secure messaging and telemedicine solution because it’s convenient and accessible to patients with no login, password, or download required—ever. With Klara, practices grow by providing patients with the convenient experience they demand while making their operations more efficient.

Customer support is available in-app or by email at [e-mail].

FOR PROVIDERS
(Patients, see below)

With Klara, you can:
1. Provide your patients with excellent care no matter where they are through secure messaging and video visits
2. Communicate directly with patients, team members, and external providers
3. Whatever you’re sending — messages, documents, photos, or eForms — it’s all secure and HIPAA-compliant
4. Respond to texts, voicemails, website messages in one central place
5. Assign messages to your colleagues for quick responses
6. Send online forms for patients to fill out digitally
7. Automate routine patient outreach to patients before and after their appointments, including reminders, pre-visit instructions, post-visit follow-up, etc.
8. And more!

You need a Klara account to use this app. Sign up for a free demo on our website.


FOR PATIENTS
Download the Klara app to connect with your doctor and other healthcare providers over secure messaging and video visits. You can also access Klara by going to patient.klara.com and entering your mobile phone number.

Your healthcare provider must use Klara for you to use this app. If they’re not already using Klara, ask them to sign up today!

Ratings and reviews

I downloaded this, but it constantly makes you verify, excessively so. And crashes literally anytime you try to attach a photo, which is literally 90% of the reason why you need to send photos to your provider... I made sure everything is added, and permissions given to the app. I literally installed it, today, to send a photo post op, and it doesn't work. Incredibly disappointing given practices PAY to provide this service for their patients. And it doesn't work.

Moderately useful in communicating with my pain doctor and staff. Would be a lot better if I could take advantage of bio logins instead of having to get a text and an email just to login. And that's of it decides to connect in the first place. Many times it just hangs after I tell it I'm a patient. And now, trying to attach my new insurance card to send, it crashes on me every time. Definitely needs improvement.

App and website force me to access each message as if I were a new patient. Takes like 10 steps. Also, zero integration with my doctor's patient portal; I need to log in to both apps regularly to keep abreast of changes. Only reason I'm giving this 2 stars instead of 1 is that the content from my doctor is useful, and it avoids having to navigate their phone tree. Of my various healthcare providers, this is the worst patient-facing app by a mile.

What’s new

Updating the app to be compatible with upcoming Klara changes.