
Dave Watts
User journey frustrated by overt cross selling. If you just want to renew your prescription, you can't do that in just a few clicks. I have a prepayment subscription with the NHS but when I tried to order this week, the checkout would not let me proceed until I paid. Had to abandon the transaction. Now having to look for another app as I can't place an order any more.
11 people found this review helpful

Simon Ellis
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Dreadful. Forced to use it by them taking over Lloyds. Appalling app won't allow fingerprint login, says I can't change login without remembering the account on my device, but it doesn't remember it even though I've asked it to. Will probably look for another pharmacy. Lloyds were great. This is truly awful. Also, it asks you to register a payment card, but won't allow you to add it (a continuous 'loading' circle until the page times out). Truly useless. Shame on you. And shame on Lloyds
1 person found this review helpful
Thank you for your review. I am sorry you have had difficulty using the app. We are looking to make improvements so your feedback is appreciated. Please do not hesitate to contact us via the telephone so we can assist with the payment details. Kind regards

Barry Lee
Terrible app. Features not needed on it, difficult to navigate, and a pain in the backside if you don't visit the app often (I order once a month), as it requires constant logging in. If I were an older person, I wouldn't be able to keep up with it, and I certainly wouldn't recommend it. Bring back the old Lloyds Pharmacy app, much simpler to use and understand.
191 people found this review helpful
Good Morning, We have updated our website in line with the latest advancements in website/app design, as we did find our old website/app was outdated. We are still making adjustments where needed. Kind regards, Pharmacy2u