
Zelina McCluster
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So far so good. The only issue that I have about the app is whenever I try to add information to be monitored, it loads and doesn't do anything else. So on the app, I can't add anything to be monitored, but on desktop I can. Also, when I add something to be monitored on desktop, it does not show up on the app itself. Their is no consistenty between the desktop and the app when it comes to monitoring. Update. Seems the inconsistent monitoring issue was fixed yesterday. Just reinstalled the app.
9 people found this review helpful
LegalShield Corporation
November 11, 2022
Zelina, we apologize for the troubles you've had with the app. We would love to help and get you the support you need. To do so, please contact our Member Services Team at (888)-494-8519 between 7-7 CST Monday-Friday, and a member of our team would be happy to assist. We look forward to hearing from you. Thank you!

Bill O'Brien
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Everything was working great until the update on 10/16/24. Now I can't enable touch id to log in. The slider in my profile won't allow me to enable it - it's defaulted off. When I try to move it, a message says "Enable touch ID on your next login" but I CAN'T. At login the check box will not allow me to check it. "Remember me" box however, will. What gives?
5 people found this review helpful
LegalShield Corporation
December 22, 2023
Bill, thank you for the review. We value all member feedback. We are sorry that you are having difficulties. We want to remind you that you can always access your membership via https://login.legalshield.com/. We appreciate you alerting us to your concerns with the features. We have alerted the appropriate teams. Thanks for choosing IDShield.

Amanda
got idshield through my work forever ago. it was great for a while and I liked having that bit of extra security but after the last update it just feels useless. I get credit monitoring notifications but get no info. when I go to credit score details it says something went wrong (reload) but it will never reload. fix it please I'm tired of not knowing if the things your companys supposed to be monitoring are actually secure.
3 people found this review helpful
LegalShield Corporation
March 19, 2025
Amanda, we are sorry to hear you are still having issues with the app. You can also access your membership via our web portal at https://login.legalshield.com/. Please contact Member Services at (888)-494-8519 between 7-7 CST Monday-Friday, and a member of our team will be happy to help.