Lively Benefits

Lively HSA

About this app

The Lively Benefits app brings the simplicity and signature user experience of the Lively platform to the palm of your hands. Easily manage your Lively benefits from anywhere through an unrivaled easy-to-use interface, even for the least tech savvy among us.

Use the Lively app to:

• VIEW A SINGLE VIEW OF WHAT’S IMPORTANT: Designed to tell you exactly what you need to know to make the most out of your Lively benefits and take timely action.
• MANAGE YOUR ACCOUNT ON THE MOVE: Track account balance, access transactions history, manage your Lively debit cards*, and more.
• INITIATE CLAIMS AND VERIFY PURCHASES: A paperless, easy claims verification process that guides you with clear instructions at every step.
• CHECK WHAT QUALIFIES AS ELIGIBLE: Access the list of qualified expenses directly through your app. Our comprehensive list
is always up-to-date and easy to access on the go.
• KEEP YOUR DATA SAFE: Login security measures such as Two-Factor Authentication (2FA) and biometric credentials keep your account safe from unauthorized users.

Lively is the benefit solutions provider that finally gets it right. We are committed to helping your Lively accounts reach their maximum potential through intuitive design, accessible customer support, and ongoing education.

We hope you’ll give the app a try. Visit us at livelyme.com to learn more or contact Lively Support at [e-mail].

*HSA card issued by Choice Financial Group, Member FDIC, pursuant to a license from Visa or Mastercard.

Ratings and reviews

Ugh. This is supposed to make things easier, instead it's full of problems. It used to be there was a remember me for 90 days option on logging in and not that it ever worked but they've done away with it entirely. I have claims that say Needs Attention but there is no link or button any more to click to send in the relevant documents or view which ones they think are missing. And claims I've made this year using the same invoices are suddenly having trouble being accepted.

It gets the job done, although some of the extra features need work. In the Expense Scout, some bank account names show up as "null" when listing all linked accounts. Also, scrolling through the list of all transactions in the Expense Scout eventually shows an error message that says something like "$.recent.transactions[0] not found."

While this app sounds good in theory, it is ridiculously buggy and not worth the 'glowing' reviews it has received so far. For instance, you cannot adjust your monthly contribution through it, which should be a basic action. Sure the option is there and you can adjust the numbers, but you never get the option to submit the changes so you are forced to use the webpage instead. If you have to use the webpage to manage basic account functions then what is the point of downloading the app?

What’s new

Account numbers are now masked for added security. We’ve also made general improvements and bug fixes to improve performance and stability.