
k b
I would give 0 stars if possible. Have e-mailed support multiple times with no response. The app will not let any of my payment methods go through no matter what card I use, and of course there isn't an option to pay in store. It will take the money off my card, then say there was an issue processing the payment. Refunds the card a few minutes later. So I have yet to be able to place an order in months now. You can't use the online coupons in person either so it sucks.
1 person found this review helpful
Long John Silver's
August 18, 2026
Hi there—what you described sounds incredibly frustrating, and we’re sorry you’ve been stuck trying to pay and contact us with no help. Please fill out https://go.momos.com/BNABx so our team can reach you and sort this out.

Matt Brown
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Every single time I get a notification for a special offer, it never works. Either the offer in the notification doesn't exist in the app, or no matter what items I choose they're all invalid. What's the point? Edit: this is basically a dead app, persistent reported problems for over a year, LJS had decided it's not worth what little profit they make to update it, the first true sign of a failing company
1 person found this review helpful
Long John Silver's
August 31, 2026
Hi Matt, we hate that our special offers keep failing in the app, leaving you unable to use them; that’s a serious miss on our end, and we hope you’ll give us another chance.

Kim Arbour
Westland location needs more employees to handle online orders, drive thru and in lobby orders. Staff is not efficient or trained enough. This is fast food, every order is taking over 30 min to process. There are only 2 kiosks to order, no humans taking orders so it takes longer to place an order. I watched an older man that was having difficulty with kiosk walk out. Food is good. Do better.
1 person found this review helpful
Long John Silver's
July 22, 2026
Hi Kim—what you described at our Westland location isn’t the experience we want. With only two kiosks, we know slower processing and untrained support can turn an order into a wait. We’re really sorry. Please fill out this form https://go.momos.com/Y9zVC so our team can follow up. Hope to see you again soon.