Less options available. Items I could have in the restaurant, are not options as sides for everything in the app. Ex. 1. Mashed sweet potatoes can be ordered as a side with most items. But not with the Brisket Tacos. 2. When ordering steak, regular fries are not a side option. Why not have all sides available with all entres? If there's a price difference, simply list it and give the customer the option.
Let me start by saying I review places GOOD & BAD not only when I have a complaint. I generally love Applebee's and I was pretty excited to hear about the app. I downloaded it and aced my order planning to use the 5OFF25 for a 1st time user. I couldn't find where it was asking for it but placed my order anyway. So I called the store to ask for help and the gentleman who answered wasn't a technical which is ok bc neither am I but so he got the manager for me. She was basically like oh well I can't help you. I didn't think that was very nice. Just bc you don't have anything to do with online doesn't mean you can't be helpful. I was really disappointed.
It takes quite a while to install the App, but once is installed you can find out how much you have on your Applebee's Gift Card, place your on-line order for you to pick up at your local Applebee's and so much more!
This app used my location. And decided to pick the restaurant further away, stupid
What's the point of putting the time to pick it up when you're waiting 15-20 minutes in the parking lot for them to bring you your food?!?!?
Ordered online while shopping and went to Restaurant for curbside pickup. When I got there my Granddaughter had to go potty. I ran her in and told the hostess we were out front but had to take her to potty. The website as well as the hostess never told us where curbside parking was so we waited out front for 30 minutes for our food. I finally called and told her I had been waiting. She said I'll try to be out there in a minute, 10 minutes later she walks out the door with our food minus the drink for my neighbor. When I told her that no one had told us where parking was nor did the website tell you, she just turned around and walked off and said sorry so I am taking home cold food. Thank you Applebee's NOT!
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