LG&E, KU and ODP

LGEKUMobile

About this app

The LG&E, KU and ODP mobile app is provided at no cost to customers (residential and most small businesses) and gives you the ability to pay your bill, view bill and payment history, set up bill reminders and paperless billing, view monthly usage, report and track power outages, manage your account, and more. Access your account(s) with ease - securely log in utilizing password, face ID™ or fingerprint/touch ID™.

Features include:

Paying your Bill:
• Effortlessly pay your bill using your bank account, credit/debit card, Amazon Pay, PayPal and Venmo
• Check your account balance
• Review payment history
• Manage payments – one time and Auto Pay
• Manage notifications (for your bills, power outages, and other service requests)
• Sign up for paperless billing


Outage Information:
• Report and track outages
• Guest users can report outages without logging in
• View outage status
• Get up-to-date information from our outage map, with or without logging in



Account Details:
• View your bill
• Manage phone number(s) and email address(es)
• View a graph of your energy usage for the last 12 months
• Check the status of your account(s)
• Easily move between your utility accounts using the account selection at the top of the screen

Contact Us:
• Customer Service by phone or email

Ratings and reviews

the app has potential to be really useful, but as it stands, one of the main things that I would use, which is checking my usage, just doesn't work. Tapping on the usage tab just results in a blank page that lets you toggle between "Cost ($)" and "Usage (kWh)", but tapping on either of them still results in nothing but a blank white screen. The website works, and shows the graphs for your usage, but the app does not, at least for me.

So everytime I pay my bill on the app and I use my acct number and routing number about 4days later it is returned back that it was not paid which is another charge for coming back to me and the money is in my acct and the acct number and routing number IS correct. But when I use my debit card numbers it comes out instantly and works just fine. Also all the fees u get charged for is incredibly ridiculous!! I shouldn't be charged $6 to return my payment that didn't go thru bc yalls app don't work

getting better... this is the first time that it took me less than 15 minutes to pay my bill. the password system finally did not forget my password, and i can now set a default location, instead of selecting from a list of all the accounts i have ever had, every single time. while i love the progress... i am angry that it took this long to get it right!

What’s new

Bug fixes and other improvements.