LG&E, KU and ODP

2.1K reviews
Content rating
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About this app

The LG&E, KU and ODP mobile app is provided at no cost to customers (residential and most small businesses) and gives you the ability to pay your bill, view bill and payment history, set up bill reminders and paperless billing, view monthly usage, report and track power outages, manage your account, and more. Access your account(s) with ease - securely log in utilizing password, face ID™ or fingerprint/touch ID™.

Features include:

Paying your Bill:
• Effortlessly pay your bill using your bank account, credit/debit card, Amazon Pay, PayPal and Venmo
• Check your account balance
• Review payment history
• Manage payments – one time and Auto Pay
• Manage notifications (for your bills, power outages, and other service requests)
• Sign up for paperless billing

Outage Information:
• Report and track outages
• Guest users can report outages without logging in
• View outage status
• Get up-to-date information from our outage map, with or without logging in

Account Details:
• View your bill
• Manage phone number(s) and email address(es)
• View a graph of your energy usage for the last 12 months
• Check the status of your account(s)
• Easily move between your utility accounts using the account selection at the top of the screen

Contact Us:
• Customer Service by phone or email
Updated on
Apr 6, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
2.1K reviews
Karly Tursany
April 14, 2021
ETA: was able to log in after contacting someone who runs the Facebook page. Bug issues are being worked out. Great customer service so far. I look forward to using the app monthly. Won't let me log in. I can log in just fine on the website but the app says my info is incorrect. I have uninstalled and reinstalled but that was no help.
22 people found this review helpful
Did you find this helpful?
April 15, 2021
Hi Karly, We apologize for this error that occurred and appreciate your patience while this issue was being resolved. Thank you for sharing your positive experience with our new app!
May 23, 2022
Very easy to use and saves time paying/viewing your bill. It seems any bugs or complaints I see in the reviews have been addressed and fixed.
Did you find this helpful?
April 27, 2022
Thank you so much for your 5-star review!
Stephanie Doligale
March 27, 2022
Can't open my bill I've never had this issue in the past. I keep getting a message to install a pdf viewer. I habe more pdf viewer apps than needed. Now all the sudden I can't see the bill. I would hate to go back to paper bills just for this. Seems like a waste to me.
5 people found this review helpful
Did you find this helpful?
April 7, 2022
This error is now resolved, effective 4/7 at 11:00 a.m. EST. Please update the app and try viewing the PDF of your bill again. We appreciate your patience and ask that you consider updating your review rating to let us know. If you encounter any other issues please let us know by emailing mobileapp@lge-ku.com.

What's new

Bug fixes and Improvements