Appeared to be a very promising app. I mainly wanted to use it to make payments. It would tell me what was due, when it was due however the make a payment option would not work. I went into the branch and got on the phone with technical support who turned out to just be an agent who really didn't know anything about the app and had to go and research the issue, only to come back and tell me we had to schedule another time with different technical support. Not worth all the trouble. Very disappointing.
Cannot log in due to State Farm's antiquated password policy. I've changed my password several times as asked to no avail. It doesn't recognize that I've changed it and locks the app. Edit: Updating to 4 stars because I believe the app is very useful once logged in. I was able to login after deleting the app and reinstalling it. I still think the password policy needs updating. Research has shown that forcing frequent changes leads to bad password habits.
Used to be able to pay insurance bills. Now it just gets stuck "retrieve payment information". I have no way to enter a new card. No real use to the app anymore.
All I want to do is easily make it autopay but it isn't easy for me ro do. Tired of hassel. Rather switch companies seriously. I dont have time to play hide and seek with things.
All files from the app download as corrupted. Can't get proof of insurance or my policy all the pdfs download as a file called downloadfile.bin. please fix this it's really annoying!
The only reason I have this app is to pay my bill. Once again it fails at that, just keeps searching for payment method without giving me any option to manually enter anything. Uninstalled and reinstalled to no avail. Edit to State Farm response. No, I can't. Those aren't options that are actually available. As I stated there is no way to submit an alternate payment method that I can find. It just keeps spinning and saying "retrieving payment method".
Need a tow or have a flat tire? Start a request for roadside assistance right in the app! Cracked windshield? You can now submit a vehicle glass only claim. If you have documents associated to your claim, you can now access these documents when viewing your claim from the Claim Center.
We now accept Android Pay™ to make a one-time payment on your insurance bills!
Correction to bank bill pay available payment dates.
Automatic Expense Manager for All Banks & Cards. Grow your Bank Balance & Money.