Mastercard Airport Experiences

LoungeKey

About this app

IMPORTANT: This app provides eligible Mastercard cardholders with the ability to locate airport lounges and offers. If you are an eligible member of this program, your Mastercard issuer should provide you with information related to accessing the program. Please contact your issuer for questions regarding eligibility.

To verify your eligibility, after registration you may see a temporary charge of $1.00 (USD) in your payment card transaction history. This is solely a “pending” transaction and your card will NOT be charged. After your eligibility is verified, the pending amount will be removed (usually within 10 business days).


This easy-to-use mobile app experience, developed by LoungeKey, is designed to enrich the time that Mastercard cardholders spend at the airport. The app enables cardholders to explore more than 1000 airport lounges from around the world as well as hundreds of curated airport offers.

AIRPORT LOUNGES
Escape the airport crowds and retreat to an oasis in more than 400 airports worldwide.
- Search for a lounge by simply typing a Country, City, or Airport
- Leverage the “Find a Nearest Airport” functionality which automatically locates the nearest airport
- See detailed lounge information such as location, amenities, and hours of operation

AIRPORT OFFERS
Take advantage of a curated listing of airport offers that span across dining, spa, and retail.
- Find offers available to you based on the terminal where you are located
- See detailed offer information (i.e., location of the merchant, hours of operation, and terms and conditions)
- Generate a QR offer code for redemption of the offer

ACCOUNT MANAGEMENT
Easily manage your account information, view lounge visit history, and access active and historical offers.

Ratings and reviews

Why it access the internet reach time I open it? Should download the list and KEEP IT. REALLY NOT RELIABLE. 0- Does not show the price for restaurants as it is on the website. 1- iPhone App lets you save the pass code inside passbook. Why Android doesn't? 2- Should Download all the lounges and update in the background (Like Priority Pass). 3- lounges on the list don't accept launge key and no way to report it.4- Zero customer care. Those issues are there for about 7 years now and no fix.

I had to uninstall and install again twice in order to get through the Mastercard logo page. Once I got to login, the airports list doesn't load so I can't find any lounge near me.

Can't get past the 2nd page to register. Enter all the info it asks in and when you click continue, nothing happens. Reading app reviews going back to 2018, and it seems like this app has been garbage for a while now. Yikes...Not looking for a response to do generic trouble shooting. I don't want to waste more time. Might even cancel my credit card as well and get something else.

What's new

Thanks for using Mastercard Airport Experiences!

We regularly update the app to make it faster, safer and more engaging for you.

Here are a couple of the enhancements you'll find in this latest release:

- Feature enhancements and bug fixes