United Airlines

United Airlines

About this app

Meet the United app

From planning, to booking, to day of travel, we’ve got you covered.   
On our app you can:  
• look for flights across our global network and book them easily 
• check in for your flight and get your boarding pass before you get to the airport 
• change seats, or flights, if something better becomes available 
• make sure you’re prepared for your trip with our Travel-Ready Center 
• add your bags, drop them at bag drop shortcut and track them along your journey 
• get real-time updates on boarding progression so you know when it's your turn to board 
• view flight updates, transfer time and gate info all in one place to feel prepared for your connection 
• see ongoing updates in your notifications tray and lock screen  
• use our built-in Terminal guide and airport maps to find your gate and navigate the airport with ease 
• watch movies, play games and pay for inflight snacks and drinks while you’re in the air 
• enroll in MileagePlus or manage your MileagePlus account and use your miles to book award travel in our app 
• use high-speed inflight Wi-Fi enabled by Starlink which is now available on select flights, free for MileagePlus members 
• talk, text or video chat with an agent if you have any questions 
• figure out your next move if your flight is delayed or canceled

Ratings and reviews

In app check-in should be a smooth process. Instead, it's full of upsells and misdirection. Checking in a bag you already paid for when booking is very confusing. And in the end, it says to drop it off at the kiosk, but doesn't say what that means (I presume I still need to go to the self service kiosk first to print the tag, so this entire exercise in the app is to help United, not the customer, so make it *simple and clear*).

Reasonably straightforward check in process, etc. Hard to swallow the extra fees due checked bags, but that seems to be the way it is everywhere now, so.... The customer service we've encountered on this most recent trip, though, has been excellent. We had an unpleasant in-flight interaction with another passenger on one leg of a flight, and the attendants handled it gracefully and professionally. We will definitely remember that!

Courteous and helpful human phone support. Comically frustrating automated phone prompt and response system. Clunky mobile application for check in. Have honestly spent less time in line at the United counter to complete the process. And the carry on bag fees...just add the 12 per cent upcharge to the ticket price instead of forcibly sneaking it in on the back end. Who doesn't travel with luggage? it not the price, it costs what it costs to fly, it's the cringy ubiquitous business practices.

What’s new

In this release, we’re continuing to focus on streamlining and improving the app to make it easier to use and provide more ways for you to self-serve.