United Airlines

United Airlines

About this app

Meet the United app

From planning, to booking, to day of travel, we’ve got you covered.   
On our app you can:  
• look for flights across our global network and book them easily 
• check in for your flight and get your boarding pass before you get to the airport 
• change seats, or flights, if something better becomes available 
• make sure you’re prepared for your trip with our Travel-Ready Center 
• add your bags, drop them at bag drop shortcut and track them along your journey 
• get real-time updates on boarding progression so you know when it's your turn to board 
• view flight updates, transfer time and gate info all in one place to feel prepared for your connection 
• see ongoing updates in your notifications tray and lock screen  
• use our built-in Terminal guide and airport maps to find your gate and navigate the airport with ease 
• watch movies, play games and pay for inflight snacks and drinks while you’re in the air 
• enroll in MileagePlus or manage your MileagePlus account and use your miles to book award travel in our app 
• use high-speed inflight Wi-Fi enabled by Starlink which is now available on select flights, free for MileagePlus members 
• talk, text or video chat with an agent if you have any questions 
• figure out your next move if your flight is delayed or canceled

Ratings and reviews

The app itself works mostly fine, biggest annoyance is that some functions require swapping to the browser and it does not carry over your credentials. You log into your account through the browser, maybe it works, maybe the page just errors out so you have to do it all over again. No obvious reason it has to be done this way. Why can't it all be done in the app? Isn't that the point? If half the time requires the browser, why wouldn't I just use the browser for 100% functionality?

It is almost impossible to check in unless you have a current Mileage Plus account. I have Mileage Plus account cards from several years ago, but just found out they are not current. when I bought these tickets, I was assigned new numbers, didn't realize that, and the system cannot find them. so it took over 2 hrs to check in for our flight! UGH!

Terrible user experience, barely functioning. Check-in process is painful and takes multiple tries with lots of "Sorry, something went wrong." messages. Scanning in passports took 10 or more tries for each traveller. The reward for all that is NOT getting your boarding passes. There is not one mention of a boarding pass in this app. Unbelievably bad for a top tier airline.

What’s new

In this release, we’re continuing to focus on streamlining and improving the app to make it easier to use and provide more ways for you to self-serve.