Gautam Jagat Arcot
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Horrid. The product vision is great and very tempting but far from the reality, but after much ado we are constantly forced to go to the center (Bugis) and deal with a combination of issues, even onboarding is so hard and a simple mistake costs a lot of pain. Really need to think of going all digital as the current experience only causes more churn, low nps and frustration.
M1 Limited
February 26, 2024
Hi Gautam Jagat Arcot, we would like to look into this. Please engage with us at https://www.m1.com.sg/ and type “Chat with Agent” in the orange bubble (Available daily from 9am to 9pm) so we can get more details. Or PM us by clicking the 'Send Message' button in our Facebook page as an alternative. Thank you. – Sam
Cheng Joo Tan
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11-Dec-23: App keeps on crashing after keying in credentials. This is after reinstalling multiple times. Rubbish app. Worked fine for years before till now. Well done, M1. Well done. Edit: 12-Dec-23: Developer asked me to launch a chat..via the app..when it keeps crashing. I got what I needed to do using a desktop browser after a bit of difficulty. This app can languish in a corner.
5 people found this review helpful
M1 Limited
December 12, 2023
Hi Cheng Joo Tan, thanks for reaching out. We do apologize for the inconvenience. Please launch a chat via My M1 App / My M1+ App or https://www.m1.com.sg/ . Click the orange bubble and type “Live Chat” with your M1 ID log in for verification. The team operates from 9am – 9pm, everyday.
- Sam
Lu Jia Hui
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(Turns out, my home broadband plan was considered "bespoke" and I should have used the other app.) My bills are overdue, but I couldn't see it from the web app. Try using this mobile app, but it keeps crashing upon login. Literally after providing the login credentials and finger print, it crashes. Uninstalled and installed again multiple times and same thing. What level of incompetence is toleranted in m1 for this to happen. I'm just trying to pay my bills. Don't you want my money??
10 people found this review helpful
M1 Limited
November 25, 2023
Thanks for reaching out, Lu Jia Hui! Please head over to https://www.m1.com.sg/ and type "Chat with agent" in the orange bubble to connect with us. Alternatively, message us by heading over to our Facebook page, then tap on 'Send Message'. We look forward to hear from you. - Sam