
SUNDARAMOORTHY RAJENDIRAN
App UI is not aligned properly, as the app opens in full screen and it doesn't hide the status bar. Because of this I'm unable to access the top portion of the app ( chat, notification, bill downloads etc can't be accessed). App needs to be revamped to resolve this.
M1 Limited
September 12, 2026
Hi Sundaramoorthy Rajendiran, sorry to hear this. Please PM us via My M1+ App:
1. Log in to the My M1+ App.
2. Tap the orange chat bubble located at the top right corner.
3. Type "Chat with agent".
Our team will assist you once connected. Alternatively, call Customer Service Hotline at 1627 for further assistance - Sam

saxon Soh
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For this $12.00 30days, I found that the data Roaming network receiving is very bad when overseas. when travel to Malaysia my friend house also can't get data connection, Even in hotel room or in Restaurant , and also in shopping center also not easy to get network connection š«. M1 , you need to improve it. thanks
M1 Limited
September 7, 2026
Hi Saxon Soh, thanks for sharing your feedback regarding data roaming in Malaysia . We appreciate you taking the time to let us know about your experience. šPlease be assured that we will share your feedback with the relevant team for their review and consideration as part of our continuous efforts to improve our services.- Sam

Cerebus
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I have no problems using m1 but you update the app too much its a waste of time constantly needing to update to use the app, and I can't turn off auto renew it turned on on its own can't turn off, edit: your chat box is just an ai robot and did not even reply to the renewal problem, why can't you just add a button to disable auto renewal, terrible service
M1 Limited
August 24, 2026
Hi Cerebus, thank you for reaching out. If you would like to disable the auto-recurring payment for your Maxx plan, please contact us via the Maxx App chat platform. Our team will be happy to assist you further there. ā Sam