ServiceDesk Plus | On-premises

ManageEngine

About this app

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities.

Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.

Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.

*Additional features:*
Review and approve service requests and changes from your mobile device.
Get real-time notifications on request assignments, replies, and approvals.
Chat with end users right from the app.
Create custom views and tailor the app to your preferences.

If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.

Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

Ratings and reviews

The service desk app is difficult to use and not user-friendly. The interface feels cluttered and confusing, and it’s not straightforward to raise a complaint — there are too many steps and unclear options. A simpler and more intuitive design would greatly improve the user experience.

Brilliant App for community or other variants of ServiceDesk plus. Handy even for home labs use, get an idea, project, thing to fix - use the app, or send an email to the servicedesk, simpke & easy!

As multiple user have now reported. Update 5.8 broke saml login. It goes to loading after entering my credentials and dies. Opened a ticket and th y suggested clearing the data and cache. This did not fix the problem. They appear to have now given up on helping me fix the issue. For now it's back to the browser on my phone.

What’s new

Version 6.2:
1. Provided Accessibility enhancements based on the android guidelines.
2. The app is compatible with Android 15.
3. Added App’s Release History in Settings page.