Maple – Online Doctors 24/7

4.0
8.76K reviews
500K+
Downloads
Content rating
Everyone
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About this app

See a doctor or healthcare specialist online quickly with Maple, Canada’s top-rated virtual care app with over 750,000 five-star reviews. Chat with your provider via secure text messaging, audio, or video for a diagnosis, prescriptions, sick note, medical advice, lab test requisitions, and more. It’s easy.

Skip the waiting room and save hours in travel time – join millions of Canadians connected to Maple and get on-demand healthcare that revolves around your needs and schedule. 91% of medical issues are fully resolved after one visit.

HOW DOES MAPLE WORK?

Download the app and request a consultation from a Canadian-licensed doctor online at the tap of a button. No matter where you’re located in Canada, Maple connects you to a provider in minutes, 24/7. Get prescriptions or a refill delivered for free to your home or pick them up at your local pharmacy.

You can also use Maple to book video consultations or appointments with healthcare specialists, including dermatologists, mental health therapists, endocrinologists, sleep therapists, naturopathic doctors, allergists, and many more depending on your province. Maple is a one-stop solution for all your health needs.

Fees apply for services that aren’t covered by provincial governments, though can be reimbursed if you have health insurance from an insurer.

WHAT ARE MAPLE’S CORE FEATURES?

• Skip the wait – See doctors and health providers online on demand or by appointment
• Care on demand – Get a diagnosis, lab test requisitions, sick notes, and more
• Prescription delivery – Get a prescriptions delivered for free or pick it up at a local pharmacy
• Secure medical record-keeping – Complete health records you control
• 15+ specialities – See a dermatologist, mental health therapist, endocrinologist, naturopath, and more
• Family features – Add dependents to your account and get care for family members
• Largest network – Canada’s largest network of Canadian-licensed doctors
• Bilingual services – Get care from a provider in English or French
• Award-winning – a Globe & Mail Top Growing Canadian Company, Deloitte Tech Fast 50 winner, LinkedIn Top Startup, and more

WHAT KIND OF ISSUES CAN DOCTORS ON MAPLE TREAT?

Doctors on Maple can support you and your family members with a wide range of medical issues and health symptoms, including:

• Cough/cold/flu
• Urinary tract infections
• Sexual health – e.g. STD advice/treatment
• Erectile dysfunction
• Prescription renewals
• Eye infections/strep throat/sinus infections
• Stomach flu
• Mental health – depression/anxiety
• Birth control prescriptions
• Sick notes for work
• And much more

WHO ARE THE DOCTORS ON MAPLE?

All doctors on our platform are hand-selected, qualified providers licensed to practice in Canada. Doctors on Maple practice family or emergency medicine in Canada and are the same health professionals you might see at a family doctor’s office or hospital.

Each helpful physician is passionate about delivering outstanding healthcare, answering questions during consultations and appointments, and serving Canadians in new and innovative ways so that you and your family members can get the care you need, faster.

IS MAPLE PRIVATE AND SECURE?

Your safety and security are our top priorities. We protect your health data through robust encryption, frequent testing, account security features, and other policies and processes that meet the industry’s highest standards. Only you and your doctor have access to your Maple consultations records.

For more information about consultations and data, you can find our complete Privacy Policy online at getmaple.ca/privacy/

FOLLOW MAPLE ONLINE FOR HEALTH TIPS AND MORE

https://www.instagram.com/getmaple/
https://www.facebook.com/getmaple/
https://twitter.com/getmaple
Updated on
Mar 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Personal info, Health and fitness and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.0
8.59K reviews
Julie Stevens
May 20, 2024
Was signed out of the app mid-consult while trying to take a picture of the medical issue that my NP had requested. When I signed back in, the app became very slow, which was frustrating. The medical professional I spoke to was great, and I feel confident that they helped to the best of their capability and knowledge.
Did you find this helpful?
Maple Corporation
May 21, 2024
Hi Julie, thanks for sharing your feedback regarding the application and your experience. Please reach out to our team at getmaple.ca/contact-us so we can look into this further for you. We’re here to help!
Justine B
April 29, 2024
I've used this service on and off for a few years for therapy and I don't recommend it. I've had multiple issues with their therapists ranging from transphobia, qualified licensing issues and inappropriate medical advice. Dealing with customer service is very difficult and the only recourse is to give you credit for another appt. I don't feel respected as neither a patient or consumer of this product. Stay away.
2 people found this review helpful
Did you find this helpful?
Maple Corporation
May 1, 2024
Hi Justine, thank you for sharing these serious concerns with us. To ensure that any issues concerning professionalism or the quality of the care received on Maple are adequately addressed, we have a Quality of Care Committee that meets regularly to review cases. Please reach out if you'd like to discuss this matter further. We're here to help!
Will C
May 6, 2024
I was in queue for 2 hours then you guys logged me off my account for 'inactivity'. I lost my place in queue. I then logged back on, waited for a few more hours only to have my appointment be cancelled due to high volume. This has been an occurring problem for at least a year where Maple cannot handle the volume. Incompetent.
1 person found this review helpful
Did you find this helpful?
Maple Corporation
May 7, 2024
Hi, thanks for your feedback. We're experiencing a high volume of requests each day, and wait times vary based on daily volumes. We are actively working on adding more providers to the platform in order to improve wait times. Reach out to the support for assistance in setting up your notifications at getmaple.ca/contact-us. Healthy wishes!

What's new

We are always making changes and improvements to Maple to improve your experience. Keep your automatic updates turned on to ensure you don't miss a thing.

We want to hear from you! Send your thoughts, questions, and suggestions to feedback@getmaple.ca