
Dikara
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Fare isn't transferable so you'll need to purchase a pass instead of adding fare. The app asks for a lot of personal, identifiable information, and you cannot use it for virtual transactions nor add the card to your mobile wallet. Customer service is clueless but I'd still give it a shot just to note it for the record. Update: most of these issues were reconciled but the transfer system is different, consequently, increasing the average fare rate. It varies and is circumstantial.
10 people found this review helpful

Makeba Watkins
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Why is cash being used before trips!!! The old system only used cash if there were no trips available. I disabled autoload for now because of this. Have not used the app for purchases yet but observed some features missing that I would like to see. There's no way to do the following: - Set notification when low on trips. - cannot use the app to pay fare (no barcode) - cannot auto load trips, however, auto loading cash is great as a backup when unexpectedly out of trips.
11 people found this review helpful

Daniel Bankhead
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03-30-26...does NOT allow you to use your device as a ticket/card (PHYSICAL ticket/card required; no more QR codes on your device)...does NOT allow you to track buses or trains (no built-in map)...had to go to THE AIRPORT in order to buy the new card (none of the other stations had new machines)!! . BEST PART...CANNOT RELOAD CARD in app (no Daily/Weekly/Monthly Fare Pass options in app)...so, back to the Airport Station...AGAIN!! 🤯🤬
14 people found this review helpful