
karrie Weddle (Sylestia)
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App no longer working. At one station, I kept getting a "too many responses" error, and the card would never come up. I had to buy a physical card and missed the train. When trying to go to next stop, the app had kicked me out. Had to reset my password. Used the card again to not miss the train. Later,the app seemed to be working, but it bypassed the app and used my default card in my wallet, which is a dummy card so can't use if stolen. Used to not do that. If app was open, it used the app.
1 person found this review helpful

Dikara
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Fare isn't transferable so you'll need to purchase a pass instead of adding fare. The app asks for a lot of personal, identifiable information, and you cannot use it for virtual transactions nor add the card to your mobile wallet. Customer service is clueless but I'd still give it a shot just to note it for the record. Update: most of these issues were reconciled but the transfer system is different, consequently, increasing the average fare rate. It varies and is circumstantial.
14 people found this review helpful

Makeba Watkins
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Why is cash being used before trips!!! The old system only used cash if there were no trips available. I disabled autoload for now because of this. Have not used the app for purchases yet but observed some features missing that I would like to see. There's no way to do the following: - Set notification when low on trips. - cannot use the app to pay fare (no barcode) - cannot auto load trips, however, auto loading cash is great as a backup when unexpectedly out of trips.
14 people found this review helpful