AudioKey 3

Name: AudioKey 3
Availability: InStock
Rating: 2.6875 (170 reviews)
Author: MED-EL

MED-EL

2.7

170 reviews

Everyone

10K+

Downloads

Everyone

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About this app

The AudioKey 3 mobile app from MED-EL can be used as a remote control for supported MED-EL audio processors which are SONNET (EAS), SONNET 2 (EAS), SONNET 3 (EAS), and RONDO 3. Additionally, AudioKey 3 lets you customize personal settings, such as the names of programs on the audio processors. AudioKey 3 can be used by caregivers to support other users, such as young children. You can use the Find My Processor functionality to help locate lost or misplaced audio processors. AudioKey 3 also lets you check the usage statistics of the connected audio processors and quickly access helpful support material from MED-EL. If you own a MED-EL audio streaming device, you can configure it with AudioKey 3.

Updated on

Jul 29, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Location, Personal info and 6 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

2.5

162 reviews

Marjorie Donovan

December 24, 2025

Incredibly disappointing I'm very disappointed with this app! It is clunky and very difficult to use! It is unresponsive. It is not working well AT ALL with my Samsung Android phone. It is unable to connect with the processor even after uninstalling, reinstalling, & restarting my phone. The phone & processor are right next to each other went it can't connect. Please do better, Med El!!!

MED-EL

January 6, 2026

Dear Marjorie, thank you for your review. Please ensure that location services are enabled on your phone and that our app has the permission to use them. If you require further assistance, please email us at audiokey@medel.com with a brief error description, indicating which MED-EL audio processor you are trying to pair. Thank you in advance.

Christina Watts

November 17, 2025

Key is making sure to use right app. I tried using Audio key 2 last week and couldn't get connected. it seems that app is obsolete. This one connected pretty quickly, thankfully. it may be good to add a push to the 2nd version to let people know it won't work and direct them to #3? would reduce the 1 on 1 support needed (i nearly scheduled until I saw #3 vs #2 there)

MED-EL

November 18, 2025

Dear Christina, thank you for your review. The AudioKey 2 app is still available and fully functional, except when using the latest audio processor generation, SONNET 3, which requires AudioKey 3. Could you please email us at audiokey@medel.com and provide more details about the issue you experienced? Thank you.

Bernie D

April 17, 2025

Can't ever connect without problems. all it says is to restart the unit and try again. All. The. Time. This is the second time I have had my processor replaced and end up in the same situation. I even uninstall and reinstall the app and it does nothing to help.

MED-EL

April 18, 2025

Dear Bernie, thanks for your review. If you received a replacement audio processor, you need to first pair it to the app before you can connect to it. Please remove the old processor from the app via the user profile and then pair your new replacement processor. If the problem persists, please send an email to us at audiokey@medel.com. Thanks.