
Ken Ruda
Disappointing! I've been trying to purchase some artwork for my Meural Canvas for the last several weeks and get a SOMETHING WENT WRONG error message when trying to add my address and INVALID CARD DETAILS when trying to add a credit card. I have tried many times with many different cards. Each time they charge a dollar to my credit card! I finally was able to contact support and put in a trouble ticket several weeks ago and nothing has been done. I've called to escalate a couple weeks ago!
1 person found this review helpful

Maria McCrackin
I love the ability to change the art on my wall. I've uploaded many of my own photos as well as items from the app. The app presents themed Playlists, but it would be nice if they were split into landscape or portrait orientations so you could easily download the ones that would display well on your frame according to how you have it hung. My frame has randomly started going blank since I downloaded some NFTs from the app, so I'll delete. App is not intuitive. Needs better management of lists.
6 people found this review helpful

Alan Cabural
Onboarding new Meural without a QR code wasn't as easy as it could have been. It should have just asked for serial code. Having it ask for either of two codes at first glance looks like it's asking for both codes at once. Or use two separate boxes to make the visual representation more obvious. The login process should ask for Netgear login. Now I have two accounts. Playlist editing should be as easy as tagging or long hold and adding to playlist but it's not. Good app but could be way better.
2 people found this review helpful
NETGEAR, Inc
July 21, 2020
Hi Alan. Thank you for your review We understand that you had a difficult time setting up your Meural. if you need additional help please reach out to us at Netgearteam@netgear.com so we can look into the support opportunities with you.