Dynamics 365 for Phones

6.81K reviews
Content rating
Screenshot image
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About this app

Microsoft Dynamics 365 is the essential business solution for busy professionals who need to engage with customers while staying productive at work and on the go. Arrive prepared for every appointment and update notes, tasks, and attachments – along with relevant service and sales records – while the details are still fresh.

Dynamics 365 provides salespeople, agents, and supervisors with the best tools for managing their data, and updating records and status both online and offline. A seamless set up experience enables you to configure the app once and deploy it everywhere – on mobile, desktop, or tablet.

· New look and feel with compact layouts and stacked elements, optimized to give essential info at a glance
· All-new Workspace, a personalized action hub to help you get to common tasks, suggestions and records quickly
· Enhanced note taking experience with seamless access to camera and other device capabilities
· Offline access with synchronization, so you can be productive on the go
· Access your activities, accounts, contacts, and leads from an easy-to-use home page
· Guided contextual business process
· Track progress for key performance indicators visually with charts
· Access your personalized views of lists and grids so that you see the data most important to you

License Terms
Updated on
Aug 22, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity, App info and performance, and Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

6.64K reviews
A Google user
February 12, 2019
The app has been trash over the past two weeks. When trying to open the app at the start of the day, it hangs on the welcome screen with a spinning wheel and will stay there all day. Only way to get logged in is to uninstall the app and reinstall it. One could also remove cache and data to get the same effect. However, once logged in and using it off and on switching between apps, before the end of the day, you will get stuck on the welcome screen. I have tested between Moto Z Play 2 and Galaxy S8. I can't find anywhere to submit a bug report and no logs are generated in the app or on the phone from this issue. So the best thing I thought to do is leave negative review and that someone might see this and tell me why this is happening. I have too many end users experiencing this too. I would hate for our solution to be switch to iOS.
41 people found this review helpful
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Microsoft Corporation
March 13, 2019
Thank you for the feedback. Apologies for the inconvenience caused by this bug. Could you please reach out to us directly at dynmobisup@microsoft.com with details about your device, Dynamics 365 app version and the org URL. It will help us investigate the issue.
A Google user
October 25, 2018
To me the app is a waste of time, sometimes it works and sometimes it doesn't. It takes a very long time to load. I hoped it would save me time while I'm on the go but it actually wastes my time cause it takes so long. For example if you are looking for leads and you want to switch views, pulling up the calendar, checking your opportunities etc..It will get stuck for a few minutes and sometimes it comes up and sometimes it doesn't. Whatever you do, dont depend on using the app. Stick with using it on the desktop. Very frustrating!
37 people found this review helpful
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Microsoft Corporation
December 19, 2018
Thank you for the feedback. Apologies that your experience with the app so far has not been good. We would love to know your detailed feedback. Could you please reach out to us directly at dynmobisup@microsoft.com so that we can help you?
A Google user
March 10, 2020
Horrible. Unintuitive and extremely difficult to navigate. Microsoft seems obsessed with "being different" and that translates to a system that is all but impossible to use. It's almost like someone said " hey you know how SharePoint is horrible and unintuitive? Well let's make all of our systems like that."
33 people found this review helpful
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