Dynamics 365 for Phones

7.4K reviews
Content rating
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About this app

Microsoft Dynamics 365 is the essential business solution for busy professionals who need to engage with customers while staying productive at work and on the go. Arrive prepared for every appointment and update notes, tasks, and attachments – along with relevant service and sales records – while the details are still fresh.

Dynamics 365 provides salespeople, agents, and supervisors with the best tools for managing their data, and updating records and status both online and offline. A seamless set up experience enables you to configure the app once and deploy it everywhere – on mobile, desktop, or tablet.

· New look and feel with compact layouts and stacked elements, optimized to give essential info at a glance
· All-new Workspace, a personalized action hub to help you get to common tasks, suggestions and records quickly
· Enhanced note taking experience with seamless access to camera and other device capabilities
· Offline access with synchronization, so you can be productive on the go
· Access your activities, accounts, contacts, and leads from an easy-to-use home page
· Guided contextual business process
· Track progress for key performance indicators visually with charts
· Access your personalized views of lists and grids so that you see the data most important to you

License Terms
Updated on
Apr 24, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
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No data collected
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Data is encrypted in transit

Ratings and reviews

7.22K reviews
A Google user
February 12, 2019
The app has been trash over the past two weeks. When trying to open the app at the start of the day, it hangs on the welcome screen with a spinning wheel and will stay there all day. Only way to get logged in is to uninstall the app and reinstall it. One could also remove cache and data to get the same effect. However, once logged in and using it off and on switching between apps, before the end of the day, you will get stuck on the welcome screen. I have tested between Moto Z Play 2 and Galaxy S8. I can't find anywhere to submit a bug report and no logs are generated in the app or on the phone from this issue. So the best thing I thought to do is leave negative review and that someone might see this and tell me why this is happening. I have too many end users experiencing this too. I would hate for our solution to be switch to iOS.
45 people found this review helpful
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Microsoft Corporation
March 13, 2019
Thank you for the feedback. Apologies for the inconvenience caused by this bug. Could you please reach out to us directly at dynmobisup@microsoft.com with details about your device, Dynamics 365 app version and the org URL. It will help us investigate the issue.
A Google user
October 25, 2018
To me the app is a waste of time, sometimes it works and sometimes it doesn't. It takes a very long time to load. I hoped it would save me time while I'm on the go but it actually wastes my time cause it takes so long. For example if you are looking for leads and you want to switch views, pulling up the calendar, checking your opportunities etc..It will get stuck for a few minutes and sometimes it comes up and sometimes it doesn't. Whatever you do, dont depend on using the app. Stick with using it on the desktop. Very frustrating!
35 people found this review helpful
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Microsoft Corporation
December 19, 2018
Thank you for the feedback. Apologies that your experience with the app so far has not been good. We would love to know your detailed feedback. Could you please reach out to us directly at dynmobisup@microsoft.com so that we can help you?
Kipling Taylor
February 27, 2021
I hate Dynamics. It is a slow, ponderous system that we are required to utilize at my job. While it does have it's uses, they system is so slow and clunky that it just infuriates me the entire time I am suffering through it. The absolute worst thing about Dynamics is the "search" feature, which is more akin to a data entry field than a true search function; so if you're searching for some acct that someone else entered in differently from what you typed in, then you will never find it. bleh.
18 people found this review helpful
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Microsoft Corporation
March 1, 2021
Hi Kipling. We've been working hard to improve search, but you may not be seeing the new experience. If you're using Dynamics online, your administrator can configure this for you: https://docs.microsoft.com/en-us/power-platform/admin/configure-relevance-search-organization. Please contact us at dynmobisup@microsoft.com for further info.