Dynamics 365 Remote Assist

225 reviews
Content rating
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About this app

Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve problems with remote collaborators using Microsoft Teams or Dynamics 365 Remote Assist, reducing travel time and cost. Technicians and remote collaborators can add mixed reality annotations to provide instructions in context. Technicians can also capture and visualize images and videos of their organization’s assets and store them in Common Data Service.

Upon download, users will have access to the 90-day license free trial or use the 30-day trial license provided by your organization, if available. Additionally, both technicians and remote collaborators may need a free or paid version of Microsoft Teams. Additional hardware and license requirements vary for available features and content. After this trial period, the technician will need a paid Remote Assist license, which comes with Microsoft Teams and capacity for Common Data Service.

• One-to-one and group video calling
• Supports Microsoft Teams Meetings
• Add mixed reality annotations in space
• Capture and annotate images and videos of assets and store them in Common Data Service
• Annotate on a 2D image capture of the space during a call
• Send and receive messages, in-call snapshots, and files through the text chat
• Capture session history through call recordings
• Integration with Microsoft Dynamics 365 Field Service
• Ability to link call history, in-call snapshots, and files shared during a Remote Assist mobile call to an associated Field Service work order
• Ability to start a call to a remote collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist mobile app
• Availability on mobile devices without augmented reality (AR) support
• Included on the Microsoft Intune approved client app list

*Commercial features of this app require a paid or trial Microsoft Dynamics 365 Remote Assist and Microsoft Teams subscription for work. If you’re not sure about your company’s subscription or the services you have access to, visit http://aka.ms/GetRemoteAssist to get connected with a Dynamics solution expert or contact your IT department.

By downloading Remote Assist, you agree to the license (see aka.ms/RemoteAssistSoftwareLicense) and privacy terms (see aka.ms/privacy). For support or feedback, email us at d365rafb@microsoft.com.
Updated on
May 9, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

216 reviews
A Google user
April 5, 2019
Not a great experience to initially get it set up (requires Teams account). Login is wierd in that Microsoft Authenticator pops up, you select the account you want to use, but then it asks again for username and password to be entered. After log in, I was then presented with an error message of "Encountered an Error" - HttpRequestException: 404 (Not Found) on the Contacts screen. Nothing further happens. Have sent feedback with log.
53 people found this review helpful
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A Google user
April 17, 2019
I would give 5 stars but it is only availible on android phones. we are interested in using this but it needs to be made availible with iPhones and tablets (android/ios). Teams integration is great for businesses that use the Microsoft suite!
46 people found this review helpful
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Vladimir Makarov
July 15, 2020
Interesting idea, I wanted to try this for work but could not get past the login screen. I press the account selection but nothing happens. Doesn't seem like this app has been tested well.
21 people found this review helpful
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Microsoft Corporation
September 8, 2020
Vladimir, thank you for your feedback! Were you signing in with your Teams account? We encourage you to contact us at D365rafb@microsoft.com so that we help you troubleshoot any issues you are facing.

What's new

• Bug fixes and stability improvements