Dynamics 365 Remote Assist

Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve problems with remote collaborators using Dynamics 365 Remote Assist mobile or Microsoft Teams, reducing travel time and cost. Technicians and remote collaborators can add mixed reality annotations to provide instructions in context.

Upon download, users will have access to the 90-day license free trial or use the 30-day trial license provided by your organization, if available. Additionally, both technicians and remote collaborators will need a free or paid version of Microsoft Teams. After this trial period, the technician will need a paid Remote Assist license, which includes a Microsoft Teams license. Additional hardware and license requirements may vary for available features and content.

For more information on how to purchase D365 Remote Assist, contact a Microsoft representative at 1-888-477-7989 or visit our website at https://docs.microsoft.com/dynamics365/mixed-reality/remote-assist/mobile-app/remote-assist-mobile-overview.

• One-to-one video calling for two scenarios: (1) A call between two Remote Assist mobile users (2) A call between a Remote Assist mobile user and a Teams desktop or mobile user
• Add mixed reality annotations in space
• Annotate on a 2D image capture, or snapshot, of the space during a call
• Send and receive messages, in-call snapshots, and files through the text chat
• Capture session history through call recordings
• Annotate and share in-call snapshots in low bandwidth scenarios
• Integration with Microsoft Dynamics 365 for Field Service
• Ability to link call information, in-call snapshots, and files shared during a Remote Assist mobile call to an associated Dynamics 365 Field Service work order
• Ability to start a call to a remote collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist mobile app
• Availability on mobile devices without augmented reality (AR) support
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33 total

What's New

• Fix for not displaying the Remote Assist mobile user's video feed on the Microsoft Teams desktop or mobile user's screen
• Fix for placing the arrow annotation at the correct angle for Microsoft Teams desktop or mobile users
• Additional bug fixes and improvements
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Additional Information

July 30, 2020
Current Version
Requires Android
7.0 and up
Content Rating
Interactive Elements
Users Interact
Offered By
Microsoft Corporation
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