No longer useful. Telephone customer service is only available M-F (8am-7pm) & Sat/Sun (9am-2pm). So if you get locked out of the account you have been using for more than six years outside of those hours, you are out of luck. The other thing I can no longer find in the app is the "branch locator" feature. Which I really appreciated when I needed to quickly find an ATM or branch in a pinch.
Getting better This app has gotten better for me since the new interface first came out. No more loading and I like the new PIN option instead of having to input my psw all the time. However, I've noticed a few times that the app has shown me accurate, then inaccurate, then accurate again info...all in one day. I've seen this a couple of times.
Why does this app never work?? I can't get beyond the login screen 80% of the time. There is no error message. It just does nothing when I put in my name and password and press Log In. It could be a decent app if it actually let me get into my account!! So frustrating!
Worst banking app It is so difficult to log in! I get so frustrated it's just easier to go to the bank. Please fix the log in, it is just terrible. Once you finally get in after the hundredth time trying the app is very good. I would give the app a zero if I could!
Needs a lot of work - 112816 update This app is OK, I guess. Definitely love the new features such as transfers but it irritates me when it takes me 6-9 attempts just to log in! WTF! This sometimes forces me to use the website which is inconvenient & deters me from wanting to use the app. Then on top of it all it provides wrong info! I expect way more from a bank!!! Wasn't this app supposed to make my banking easier not more frustrating? Lastly if you gonna introduce a new app make sure it flippin works.
Newer does not mean better... If ain't broke (old app was good,update sux big time) don't fix it, now broke so fix it! I'm on the mainland so It's frustrating & hassles. I might switch banks! Seriously Asb!!!
We’ve been listening and have released some performance enhancements