
Jonathan Barron
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My insurance company made me get this, and I was willing to give it a chance because it sounded like a really useful tool, but so far, it's been a terrible app that goes offline hourly, and when it disconnects, you have to manually go reset it. Great idea in theory, but device and installation was a colossal waste of money and phone storage.
50 people found this review helpful
Hello Jonathan Barron. Thanks for your feedback. If your device is continuously going offline, please ensure you have strong signal strength and try using a dedicated 2.4GHz network if your bands share the same name. If you have not contacted us yet, please don't hesitate to reach us at smarthome@moen.com or 1-800-289-6636 for assistance.

Jonathan Flessner
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The app fails consistently at the most important time - when the device detects unusual usage and turns off the water. Then I am unable to turn my water back on. It just spins and spins with no ability to toggle. I have to go online to the web platform instead to turn my water back on (which works perfectly). After that it works again. Been this way for a since the app migration. Please fix, I'm begging you.

Chad C
I'm a brand new customer installing the Moen Flo. Didn't know that moen was in the midst of an app transition. It was difficult to make an account (I had to use my google account and then also make a meet flo account). The android app crashes before I can even get to the wifi setup. The iPad app gets a bit further, but is also bugged. Skip for now until they fix.