
Jonathan Barron
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My insurance company made me get this, and I was willing to give it a chance because it sounded like a really useful tool, but so far, it's been a terrible app that goes offline hourly, and when it disconnects, you have to manually go reset it. Great idea in theory, but device and installation was a colossal waste of money and phone storage.
60 people found this review helpful
Hello Jonathan Barron. Thanks for your feedback. If your device is continuously going offline, please ensure you have strong signal strength and try using a dedicated 2.4GHz network if your bands share the same name. If you have not contacted us yet, please don't hesitate to reach us at smarthome@moen.com or 1-800-289-6636 for assistance.

John Watson
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Due to a change in the app, (and not for the better,) you have, in effect, rendered this expensive piece of equipment worthless.! I think the machine itself would work correctly if the app and connectivity issues were resolved. After reading the reviews here I feel a lot better knowing I'm not the only person with these issues... (constantly turning off the water, no matter the modes, also, "learning" mode turns itself off randomly, and goes back into home monitoring mode) used to be good
5 people found this review helpful

Kenneth Shaw
WARNING Your home will be totally unprotected during the initial learning period. The device requires a 7 to 10 day learning period before it will detect a leak and shut off your system. I just spent significant money to purchase this and have the system installed by a licensed plumber (total over $3000). I am leaving on an extended travel period and need this to work immediately. Moen Tech Support stated there is no option to bypass the learning period. Not Acceptable!!!
1 person found this review helpful