Nusuk | نسك

Ministry of Hajj and Umra

About this app

Nusuk app is designed as a loyal guide on your spiritual journey, shedding light on every step, from the initiation of the ritual to its culmination.
The application provides an exceptional digital experience, helping travelers plan their journey, coordinate arrivals and departures, navigate transportation, and carry out sacred rituals at the Two Holy Mosques.

Ratings and reviews

The app is pretty easy to use. my only issue I came across with was trying to update my address. it let me pick the country, but the cities name are very limited and filled with typos, almost as if they were added by users who couldn't spell. I can add the street name, the zip code and the building number. but couldnt add my city so I ended up picking a different city just to able to save at least the main pertinent info.

This app is exceptionally terrible. I’ve had to delete and recreate my account multiple times just to try and book a slot for Nobel Rodah, but every time, my profile shows my gender incorrectly as Male instead of Female. Because of this issue, I was unable to book a slot in 2023 and now, in 2025, the same issue is happening again. I’ve emailed support several times, but I’ve never received a response. It’s extremely frustrating to be blocked by a technical issue that should be easy to fix.

What is this piece of garbage app? I have made a hotel booking in Makkah through the Nusuk application. Even though the terms and conditions say I'm eligible for a full refund I don't see an option to cancel my booking, and the customer service as usual is abysmal. I mean what is the use of a customer service option and number when there is literally no one to attend to you and solve your problems?

What’s new

General Enhancements