Kool Delivery

YASSIR

About this app

Delivery to the best restaurants as soon as possible.

Ratings and reviews

This is one of the worst delivery apps I've ever used. The UX is awful, the app crashes constantly, and customer support is completely unprofessional. The agents have no idea how to deal with customers, and the delivery drivers are rude. My order arrived over an hour late compared to the delivery time promised in the app. No apology, no update, and no response. I would not recommend this service to anyone.

Waited 2 hours for sandwiches 10 minutes away. Sandwiches sat ready at the restaurant for more than an hour waiting for the delivery driver. Driver made many stops before coming to us. Took them 40 minutes to get to us from the restaurant. Took more than 15 minutes to get support on the phone. They just said "it'll be there soon" 45 minutes before the order actually arrived.

They took my money but the order didn't show up in the app. I contacted support and they refused to refund me, saying they can see the order went through but the money got stuck in a central system. I have a receipt but they still refused. They told me to contact my bank in the UK, despite the fact the issue is the Tunisian payment gateway and the money was taken from my account. I recommend using Glovo. They are always helpful and even gave me half my money back for a single missing item.